Meet our 2022 Salute to Excellence Finalists!

Nashville Conflict Resolution Center

Victim Offender Mediation Coordinator, Part-Time

Nashville Conflict Resolution Center


Job Summary

Organization Description:

For more than 20 years, NCRC has partnered with courts, schools, and other organizations in Middle Tennessee to provide mediation services at no or low cost, helping participants collaborate on realistic solutions to conflict that avoid costly court involvement. We use a restorative approach to conflict resolution that draws both on ADR best practices and research regarding compassionate, trauma-informed care.

Job Summary: 

The Nashville Conflict Resolution Center (NCRC) seeks a calm, highly organized individual to coordinate the center’s Victim Offender Mediation program. This includes but is not limited to maintaining good working relationships with existing and new referral partners, speaking on the phone and over Zoom with mediation participants in order to schedule their sessions, setting up and maintaining case files in the NCRC data system, and collaborating regularly with the Volunteer Coordinator to ensure that all sessions have mediators assigned. Most of the work is done on a computer or over the phone. There are no other physical requirements for this position.

The successful candidate will be patient and efficient, as the job requires detailed data entry on the one hand, and sometimes extensive phone conversations with our diverse service population on the other. Everyone coming to mediation is experiencing crisis and escalated stress, and our Victim Offender Mediation Coordinator is often the first person they speak with about what mediation is, why they have been referred, and why it is a good option for them.

Our Team

Our staff is made up of 10 people. Team members come from different backgrounds, live in all parts of town, have different religious and spiritual beliefs, range generationally from GenZ to Boomers, and welcome diversity in gender identity, race, and ethnicity. We recognize that, while we all have different responsibilities, we all have the same job, which is to make sure that NCRC delivers on its mission. If one person is facing a challenge, we all pitch in to help.


We provide mediation services both remotely and in-person. The in-person mediations occur at courts, at schools, at MDHA properties, and other places as needed. We are in the process of moving out of our old office, and at present, most of our administrative work is done remotely. Most of the Victim Offender Mediation Coordinator’s work will be done remotely, although this person may also visit both the Juvenile Court and the DA’s Warrant Screening office regularly.

While we don’t spend our days in a shared office environment, the team communicates daily over Slack, holds weekly zoom staff meetings, and meets at least once a month in person all together.


Job Responsibilities

Reporting to the Executive Director, the position will be responsible for:

  • Taking referrals and scheduling all Victim Offender Mediation cases, both adult and juvenile
  • Managing relationships with mediation referral partners (District Attorneys, Metro’s police department, Community Oversight Board, courts, schools, etc.)
  • Ensuring that all post-mediation paperwork is filed appropriately with referring partners
  • Keeping all case files current, using Salesforce and GSuite
  • Coordinating with the Volunteer Coordinator to ensure that mediators are assigned to all cases 
  • Interacting  personally (phone, email, note) with each volunteer mediator at least once per quarter
  • Working with team to provide community outreach/education to spread familiarity with restorative mediation
  • Providing reports to the Executive Director as requested
  • Other tasks as assigned



  • Familiarity with data entry systems and a commitment to detailed accuracy in case management
  • Excellent phone communication skills, including an ability to speak calmly with people who are in conflict and who may be extremely upset 
  • Excellent time-management skills, including punctuality and an ability to meet daily, weekly, and monthly deadlines
  • A team player with demonstrated experience in administrative processes 
  • Work experience in the courts, law enforcement, or social services preferred
  • Experience in the field of conflict resolution preferred; aptitude for mediation, conflict resolution, and community-building required
  • Ability to thrive on a team that includes people of diverse backgrounds and beliefs
  • Familiarity with (or ability to quickly learn) tech platforms such as Slack, GSuite, Salesforce, Zoom, & DocuSign helpful

Additional Information



  • Part-time position with flexible schedule
  • Hybrid position with most hours worked from home
  • Salary is $25,000 per year 
  • Limited health and retirement benefits

How to Apply

Application & Timeline

Submit your application, including a cover letter, a resume, and contact information for three references, here:

We will begin reviewing resumes on June 9th and will begin interviews the week of June 13th. Position begins July 1, 2022.


  • Date Posted: May 24, 2022
  • Type: Part-Time
  • Job Function: Administrative
  • Service Area: Social / Human Services
  • Start Date: 07/01/2022
  • Salary Range: 25,000