Tennessee Hospital Association

TCPS Program Manager

Tennessee Hospital Association


Job Summary

EOE:  race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet


The Tennessee Center for Patient Safety (TCPS) mission is to advance Tennessee hospitals’ adoption of proven strategies that enhance the reliability, safety and quality of care received by patients. The TCPS provides extensive education, resources, and direct support to hospitals to accomplish the mission of better outcomes for patients.

The Agenda 21 Internship Program matches minority healthcare students with hospital executives for summer internships in hospitals across Tennessee. The program provides interns with hands-on experience as part of the hospital’s management team. This experience expands students’ knowledge and skills to prepare them for future leadership roles.  Agenda 21 encourages diversity in hospital governance and leadership as critical to addressing healthcare disparities.

The Patient Safety Organization (PSO) serves member hospitals in the collection, aggregation, and analysis of safety events to facilitate shared learning to improve quality and patient safety. The PSO services include a voluntary adverse event/near miss data collection system, comparative analysis and feedback on events, education, and support for participating hospitals within a protected legal environment.

The Tennessee Surgical Quality Collaborative (TSQC) is a partnership between THA’s TCPS and the Tennessee Chapter of the American College of Surgeons (ACS) to improve surgical care and outcomes through use of the ACS National Surgical Quality Improvement Program (NSQIP) database, networking, and education programs.


This position supports the TCPS by serving as a program manager for key TCPS programs, including:

  • Agenda 21 Internship Program:  coordinates all components of the Agenda 21 Internship Program, including student recruitment, intern selection, hospital interviews, orientation, and presentations
  • PSO:  manages and maintains key operations, including invoicing, contract compliance, marketing, and communications, as well as education logistics support and administrative support.
  • TSQC:  assists in coordination and program management for its activities, including education meetings, leadership calls, contract compliance, website resources, communication, and other logistics for the successful management of the collaborative.

In addition, supports TCPS programs and other special projects as needed or assigned.

Job Responsibilities

ESSENTIAL FUNCTIONS OF THE JOB: (listed in order of importance) List your principal

accountabilities: identify what you do, what end results you are accountable for, and how you measure your success.

 The ability to adapt to a changing work environment and meet challenges presented throughout the day.

  1. Manages multiple program priorities, meeting requirements and deadlines.
  2. Manages program contracts to ensure compliance, timeliness and legal issues are addressed and maintains contract inventory in THA software.
  3. Assists in the planning, development, coordination, and implementation of educational programs for the PSO and the TSQC programs and meetings.
  4. Manages continuing medical education (CME) applications and coordinates speakers for TSQC meetings.
  5. Coordinates program activities to ensure smooth operations of the PSO, including member invoicing, managing the ECRI-ISMP web portal access for members and Agency for Healthcare Research and Quality (AHRQ) compliance report submissions.
  6. Manages the onboarding of new THA PSO members.
  7. Assists in the marketing and support of the PSO, TSQC and TCPS programs to member hospitals and other provider groups, including development of communication materials, such as newsletters, PowerPoint presentations, brochures, and website information.
  8. Manages communication with PSO and TSQC members through email announcements, scheduled calls, and memos.
  9. Maintains security of data and information provided by members to the PSO as outlined in the PSO policies and procedures and to the TSQC as outlined in its Guiding Documents. Updates and maintains PSO policies and procedures.
  10. Prepares and coordinates special projects as directed by the Senior Vice President, TCPS or VP for Operations, TCPS.
  11. Participates in strategic planning for the Agenda 21 internship program, PSO, and TCPS to support overall goals.
  12. Assists with PSO budget development and monitoring.
  13. Schedules appointments, and sets up conference calls, webinars, and online surveys and other clerical tasks as needed for program operations.
  14. Must be able to occasionally work modified or extra hours, particularly during peak workload periods of the year.
  15. Must be available for out-of-town travel approximately 10 percent of the time, be able to drive an automobile and maintain a valid driver’s license.
  16. Other duties as assigned.
  17. Must be available in the office during regular office hours unless job responsibilities require otherwise, or hybrid work arrangement is in place.

Agenda 21 Internship Program

  1. Develops and maintains relationships with appropriate academic programs and candidates to recruit students to the program.
  2. Makes presentations in group and individual settings to potential program participants.
  3. Engages hospitals to provide a supervised learning experience for interns as well as funds to provide a paid internship.
  4. Develops program materials, manages the student application process, selects candidates to interview, interviews candidates, recommends candidates to hospitals, and notifies candidates of hospital placements.
  5. Manages the hospital and student agreements ensuring compliance and financial obligations are completed.
  6. Assists in identifying potential housing for students for the internship period.
  7. Develops orientation for students to participate in prior to the beginning of their internship.
  8. Reviews student journals during their internship.
  9. Periodically contacts hospital preceptors to gauge student performance.
  10. Handles intern performance issues, engaging THA human resources staff as needed.
  11. Assists with Agenda 21/Council for Inclusion and Health Equity (CIHE) budget development and monitoring.
  12. Coordinates ongoing program evaluation.
  13. Coordinates the student presentation event at the conclusion of the internship.
  14. Maintains Agenda 21 files.
  15. Promotes the Agenda 21 program, hospitals, and interns to the THA membership and to the public through social media with the assistance of THA communications staff.
  16. Connects Agenda 21 alumni through its group Linked In network.


  1. Works with other staff on other association matters either providing assistance, orientation, or other resources which are needed to complete major assignments in a correct and timely manner.
  2. Serves as a backup to the receptionist at the front desk as needed.

ORGANIZATIONAL STRUCTURE: (Positions reporting directly to you, if any, and their areas of responsibility)




  1. Capable of managing information on numerous priorities concurrently and meeting deadlines while ensuring accuracy.
  2. Ability to work independently to accomplish program goals.
  3. Perform as an effective and fast worker, a good organizer, and a self-starter.
  4. Able to recognize problems, take appropriate action and communicate them properly and promptly.
  5. Use good judgment.
  6. Maintain confidentiality and communicate the reasons confidentiality is required.
  7. Ability to relate well with membership, government agencies, academic programs, students, the public and the Association staff and provide assistance whenever possible.
  8. Ability to communicate well both verbally and in writing and able to prepare and distribute items to the membership and stakeholders quickly and effectively.
  9.  Ability to present in front of small and medium-sized groups.
  10.  Ability to prepare documents, presentations and postings using proper grammar, spelling and punctuation.
  11. Knowledge of computers and demonstrated proficiency with computer programs, including Microsoft Word, Excel and PowerPoint.
  12. Ability to establish and maintain an efficient filing system for documents.


Master’s degree in healthcare, business, or a related field preferred. Bachelor’s degree plus three years of experience in a similar position required.

Additional Information


Medical, dental, vision and life insurance


Paid time off

How to Apply

Please submit resume and apply through https://recruiting.paylocity.com/recruiting/jobs/Details/726582/Tennessee-Hospital-Association/TCPS-Program-Manager.


  • Date Posted: September 16, 2021
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Health (Physical, Mental)
  • Working Hours: 38.75 hrs/wk, M-F, 8:00am-4:45pm