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Murfreesboro Cold Patrol

Street Outreach Case Worker

Murfreesboro Cold Patrol


Job Summary

Murfreesboro Cold Patrol’s Street Outreach Worker will be responsible for navigating the journey from streets to housing with clients experiencing homelessness, especially those in crisis situations. The ideal candidate for this position will also use creative and collaborative techniques for rapid rehousing to minimize the impact of homelessness on both individuals and families.

Job Responsibilities

  • Making contact and building relationships with individuals and families experiencing homelessness while providing a quick turnaround on resources, referrals, and outreach support
  • Creatively networking to find opportunities for housing and other critical services
  • Working with those experiencing homelessness to develop and execute plans targeting program goals:
    • To achieve greater housing stability, beginning with emergency shelter, that progresses toward more sustainable permanent housing,
    • To obtain, maintain and/or increase income, and
    • To achieve greater self-determination through engagement with a holistic and case-specific array of supportive services leading to long-term success and preventing a return to the streets (including rehab, doctor visits, mental health treatment, housing, connecting to local resources, etc.)
  • Provide case management and oversight for all clients (quickly and effectively overcoming obstacles, goal setting, weekly meetings, drug testing, helping them build a support system, etc.)
  • Assisting clients as they navigate application processes, obtain and provide necessary documentation for financial assistance and housing; evaluate applicant information against program eligibility criteria
  • Helping eligible clients apply for and obtain disability or other income as applicable
  • Maintaining consistent communication with clients both by phone and in person
  • Equipping persons living without shelter with supplies to stay safe (hygiene supplies, sanitizer, cleaning materials, water, clothing, PPE, etc.)
  • Effectively delegate responsibilities that are volunteer-appropriate and ensure follow-up
  • Working with community partners and MCP volunteers to end the revolving-door of homelessness whenever and however possible
  • Maintain a list of affordable community housing and available shelter space and keep MCP volunteers up-to-date on openings and availability of resources
  • Attending biweekly outreach and community meetings to effectively advocate for those we serve and encourage strong communication between outreach volunteers and community partners


  • Keep up-to-date case notes in Charity Tracker (the community HMIS system) when working with clients and distributing donations
  • Complete all monthly tracking and grant requirements in a timely manner
  • Transporting individuals as needed
  • Telling the story of the organization in an ethical and strengths-based way through managing social media accounts
  • Other responsibilities as needed


  • Bachelor’s degree in related field AND two years of direct service with individuals experiencing homelessness and poverty OR any equivalent combination of experience/education from which comparable knowledge, skills and abilities have been gained
  • Demonstrated patience, kindness, and compassion for individuals who have experienced trauma and who may struggle with intensive mental and physical health needs, addiction, and behavioral health issues
  • Alignment with Murfreesboro Cold Patrol’s Mission Statement and Core Values
  • Valid driver’s license and insured vehicle
  • Trustworthiness and transparency
  • Experience in homeless outreach or homeless services and/or case management in a related field
  • Selfmotivated and able to work independently while remaining organized and meeting deadlines
  • Demonstrated competency in working with community partners and volunteers
  • Knowledge of (or willingness to be trained in) evidence-based practices including Trauma-Informed Care, Strengths-based approaches, and Motivational Interviewing
  • Strong communication skills- written, verbal, and interpersonal communication
  • Proficiency in basic computer skills and data tracking and management
  • Detail-oriented
  • Ability to collaborate well with others and be a strong team player
  • Care and concern for the unity and well-being of Murfreesboro Cold Patrol

Additional Information


  • Type: Full-Time
  • Job Function: Other
  • Service Area: Housing and Resource Navigation
  • Working Hours: 40 hrs/week
  • Insurance Stipend
  • Phone Stipend

How to Apply

Please email a cover letter and resume to our Executive Director, Jordan Dickerson, via email at Jordan@murfreesborocoldpatrol.com No phone calls, please.


  • Date Posted: November 7, 2022
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Housing
  • Start Date: 11/14/2022
  • Salary Range: 40,000
  • Working Hours: 40 hours a week, 9 am-6 pm, flexible schedule