Murfreesboro Cold Patrol
Street Outreach and Housing Retention Specialist
Murfreesboro Cold Patrol
Job Summary
Job Responsibilities
Visiting local encampments, building rapport, and maintaining relationships with individuals experiencing homelessness throughout the week
Making contact and building relationships with individuals and families experiencing homelessness while providing a quick turnaround on resources, warm handoff to referrals, and comprehensive outreach support to move individuals from the streets to a sustainable next step
Lead and train street outreach teams in evidence-based practices and measure outcomes for success
Creatively networking to find opportunities for housing and other critical services in an environment with limited resources.
Provide comprehensive case management, treatment planning, and oversight for all clients (quickly and effectively overcoming obstacles, accessing critical resources, goal setting, helping establish a support system, etc.)
Scheduling and management of volunteers, especially during the Coldest Nights emergency season (November-March) and during times of extreme weather
Assisting clients as they navigate application processes, obtain and provide necessary documentation for financial assistance and housing; evaluate applicant information against program eligibility criteria
Helping eligible clients apply for and obtain social services (food stamps, disability, phone, internet, etc) and other resources as needed and applicable
Maintaining consistent communication with clients both by phone and in person, ensuring clients feel capable and have the tools they need to succeed
Attending weekly outreach and community meetings to effectively advocate for those we serve and encourage strong, positive communication between outreach volunteers and community partners
Keep up-to-date case notes, track donations, and complete all monthly tracking and grant requirements in a timely manner
Ensuring clients do not fall through the cracks while making external referrals, providing warm hand-offs and follow-up services
Transporting individuals as needed
Telling the story of the organization in an ethical and strengths-based way through newsletters, blogs, and social media accounts
Other responsibilities as needed
Qualifications
- Bachelor’s degree in mental health related field (social work, psychology, etc.) AND two years of direct service with individuals experiencing homelessness and poverty preferred OR any equivalent combination of experience/education from which comparable knowledge, skills and abilities have been gained.
- Established history of successful volunteer management and demonstrated competency and positive attitude in working with community partners
- Demonstrated patience, kindness, and compassion for individuals who have experienced trauma and who may struggle with intensive mental and physical health needs, addiction, and behavioral health issues
- Ability to keep a calm, clear head in crisis and collaboratively work towards solutions in high-stakes environments
- Alignment with Murfreesboro Cold Patrol’s Mission Statement and Core Values
- Valid driver’s license and insured vehicle and clean driving record
- Trustworthiness and transparency
- Experience in homeless outreach or homeless services and/or case management in a related field is required
- Self motivated and able to work independently while remaining organized and meeting deadlines
- Knowledge of evidence-based practices including trauma-informed care, strengths-based approaches, and motivational interviewing
- Strong communication skills- written, verbal, and interpersonal communication
- Proficiency in basic computer skills and data tracking and management
- Detail-oriented
- Ability to collaborate well with others and be a strong team player
- Care and concern for the unity and well-being of Murfreesboro Cold Patrol
Additional Information
Benefits
Flexible paid time off, $300 monthly insurance stipend, cell phone reimbursement, flexible schedule
Working with a great team and in a role where you will learn something and continue to grow every day
How to Apply
Please email a cover letter telling us why you would be a great fit and send your resume to our Executive Director, Amber Hampton, via email at amber@murfreesborocoldpatrol.com.
Details
- Date Posted: August 3, 2022
- Type: Full-Time
- Job Function: Programs and Service Delivery
- Service Area: Health (Physical, Mental)
- Start Date: 08/31/2022
- Salary Range: 36,000-38,000
- Working Hours: 40 hours a week, 8 am-5 pm, flexible schedule