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Hands On Nashville

Senior Manager of Volunteer Projects

Hands On Nashville

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Job Summary

The Senior Manager of Volunteer Projects (Sr. Manager) oversees a team of 3+ that develops and executes meaningful volunteer engagements that support HON’s fundraising goals and meet the needs of area nonprofits, schools and civic organizations. The Sr. Manager leads coordination with the Vice President of Communications and Development to exceed sponsor expectations, partners with the Vice President of Programs to lead relief volunteers following disasters, and continually looks for ways to improve HON’s project management processes.

 About Hands On Nashville

We build capacity for individuals and agencies to meet needs through volunteerism. Our programs connect volunteers to opportunities supporting 200-plus nonprofits, schools, and other civic organizations.  

Our team members:

  • Care for each other, our city, and ourselves. We listen, learn, and act to effect change. 
  • Thrive in dynamic, fast-paced environments, both independently and when working together.
  • Build collaborative relationships with internal and external stakeholders, with a commitment to inclusiveness, professionalism, and respect.

We believe that Nashville is powered by people of all ages, races, ethnicities, skin tones, sexes, genders, sexualities, religions, abilities, and socioeconomic statuses engaging in service together. This is a city where YOU matter and YOU make a difference. Join us as we tackle the community’s most pressing challenges through service.

Job Responsibilities

Essential Functions 

  • Oversees day-to-day operations of HON’s corporate partnership volunteer projects, including planning timelines, maintaining budgets, and relationship management.
  • Provides professional development and day-to-day management to the Volunteer Project Manager and two AmeriCorps members.
  • Oversees the management of 75+ volunteer projects annually, including scopes of work, site visits, staffing solutions, supply procurement, budgeting, and reporting.
  • Stewards relationships with community and corporate partners, providing exceptional customer service while clearly setting expectations
  • Leads volunteers at corporate volunteer projects, community-wide initiatives, special events, and disaster response.
  • Works closely with the Disaster team to prepare for disaster responses, train staff, and improve volunteer protocols.
  • Looks for opportunities to increase customer satisfaction, volunteer project impact, and internal efficiencies.
  • Leads team in managing warehouse of project materials, including an online inventory system.
  • Leverages Salesforce to track external communications, develop metrics and create program reports.

Universal HON Team Functions (Marginal)

  • Represents HON in the community and provides the highest levels of customer service to volunteers, community partners, corporate partners, and all persons encountered during the course of other duties. 
  • Supports Hands On Nashville fundraising, outreach, and volunteer events. 
  • Provides volunteer leadership for disaster response activities, corporate projects and special events, as needed. 
  • Collaborates on the creation of promotional materials, social media content, and other story-telling needs. 
  • Participates in community volunteer efforts to improve understanding of the volunteer experience and community needs. 
  • Participates in staff team-building and professional development activities. 

Qualifications

About You

  • Meticulous attention to detail and organization, including superior problem-solving skills and ability to manage several projects concurrently.
  • Ability to lead large teams, speak publicly, and give presentations to a wide variety of audiences.
  • Excited to provide exceptional customer service to sponsors and partners
  • Ability to remain calm under pressure.
  • Desire to continually optimize processes, improve program outcomes and innovate to meet emerging needs.
  • Excellent written, verbal, and interpersonal communications skills.
  • Exceptional ability to collaborate with diverse internal and external stakeholders.
  • Comfortable using power tools (drills, saws, augers, etc.) and driving large vehicles with tow-behind trailers.
  • Competent computer skills with proficiency in Windows and Microsoft Office.

Minimum Requirements

  • Bachelor’s degree with 5+ years’ experience coordinating/managing large-scale events or volunteer projects.
  • Criminal history background check clearance.
  • Valid driver’s license and reliable access to a vehicle. Staff are reimbursed for work-related mileage.
  • Ability to lift 50 pounds and perform repetitive squatting, bending, and twisting motions.
  • Ability to work occasional evenings/weekends; some overnight travel necessary.
  • Ability to increase working hours during disaster response.

Additional Information

Benefits

  • 100% employer-paid health and dental insurance
  • Affordable vision, disability, maternity, and family coverage available 
  • 403(b) retirement plan with 1% match vested at 3 years’ service
  • $25,000 life insurance policy
  • 15 days of PTO annually
  • 10 days sick leave annually
  • 40 hours of volunteer time off annually
  • HON values our team members’ quality of life, encourages team members to find an effective balance of office-based and work-from-home hours, and allows occasional scheduling flexibility
  • Fun, team-based environment

How to Apply

Send a resume and an email describing your interest in the position to Alexandra Dorman, Vice President of Programs, at alexandra@hon.org.

Details

  • Date Posted: April 29, 2022
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Community Development
  • Start Date: 06/01/2022
  • Salary Range: 55,000 - 60,000
  • Working Hours: 40 hrs/wk; M - F