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Family & Children's Service

Senior Crisis Specialist

Family & Children's Service


Job Summary

The Senior Crisis Specialist will meet all of the requirements of a Crisis Specialist and additionally possess the skills, knowledge, and attributes to fulfill additional duties related to training the contact center team and/or community partners as necessary. The Senior Crisis Specialist provides training and coaching as assigned to interns, volunteers, and new team members, training, education and outreach in the community, and engagement with local and national professional organizations and associations
This position is for Monday-Friday (6:00 p.m. – 3:00 a.m.)

Job Responsibilities

•    Lead training for program team members and agency at large; provide accurate records of individual and group training.
•    Lead training to ensure clinical services are delivered in accordance with sanctioned agency practices, ethics, and agency strength-based systems service philosophy
•    Oversee one-on-one training for new interns, volunteers, and staff.
•    Coordinate training needs with the Director of Crisis Services on ad hoc training for the team members.
•    Provide real-time coaching and consultation to program staff, interns, and volunteers.
•    Create a hospitable and supportive atmosphere (either in person or remotely) by attending to the critical needs of team members.
•    Answer calls in a manner consistent with established key performance indicators, Call Center policies and procedures, and standards established by the American Association of Suicidology (AAS).  Determine callers’ needs, collect appropriate data, facilitate problem-solving in ways that give individuals a sense of empowerment and control over their situation, conduct appropriate risk assessments, and make accurate referrals to appropriate community resources.
•    Document calls with professional and well-written clinical observations and assessments.
•    Conduct follow-up calls to at-risk callers.
•    Acquire and maintain a high level of familiarity with the crisis database and community resources for crisis callers.
•    Maintain a high level of clinical knowledge and skills related to mental health issues—especially suicide and homicide prevention, intervention, and postvention, crisis counseling techniques, and the ethical code adopted by the agency
•    Demonstrate a confident familiarity with procedures related to the mobilization of emergency services.
•    Acquire and maintain familiarity with agency policies and procedures, Call Center policies and procedures, and standards established by AAS.
•    Participate in the selection process, training, and coaching of new volunteers, interns, and staff, if assigned.
•    Supervise and review the performance and work plans or learning plans of assigned volunteers, interns, and staff.
•    Consult with Program Coordinator and/or clinical coordinator by researching, creating, and implementing Service Plans for noteworthy callers.
•    Regular attendance and reliable transportation are required.
•    Assist with other Crisis Call Center duties and projects as assigned.


This position requires a Bachelor’s Degree in Social Work, Psychology, or a related field or three to five years of human service experience and/or training; or an equivalent combination of education and experience
This position is a remote work-from-home position. You must have a high-speed internet connection and a private area to work.

Additional Information


This position is benefits-eligible.  We offer medical, vision, and dental coverage. 401k and 401k matching.  Generous vacation time, sick leave, and parental leave

How to Apply

Send resume to HRdept@fcsnashville.org


  • Date Posted: October 18, 2023
  • Type: Full-Time
  • Job Function: Clinician
  • Service Area: Health (Physical, Mental)
  • Salary Range: $19.25 per hour
  • Working Hours: 40 hour work week