2024 Membership Renewal is now open! Renew your organization’s membership today!

Medical Foundation of Nashville / Project Access Nashville

Scheduling and Billing Specialist

Medical Foundation of Nashville / Project Access Nashville


Job Summary

Project Access Nashville Specialty Care (PANSC), a program of the Nashville Academy of Medicine and Medical Foundation of Nashville, provides access to specialty medical care to Middle Tennesseans who are uninsured and 200% or below the federal poverty line.

The Scheduling and Billing Specialist serves as a liaison and advocate for patients and the program, helping to connect patients to the care they need and ensuring seamless appointments for both the patient and volunteer physician’s office. The position plays an integral role in maintaining volunteer physician relationships by directly interacting with a physician’s staff in both the scheduling and financial offices. This position has the possibility of being a combination of in-office and remote.

The ability to protect confidential information is critical. Excellent communication skills, both written and verbal, are essential.

About the Organization:

The mission of the Medical Foundation of Nashville is to empower Middle Tennessee by supporting health access (which includes Project Access Nashville Specialty Care), promoting healthy lifestyles, championing health and medical education, and cooperating with other charitable entities to work towards a healthier Nashville. Specific activities include public health education, coordinated charity care, and education for physicians and physicians in training. 

Visit www.MedicalFoundationOfNashville.org for more information.

Job Responsibilities

Responsibilities and Duties:

  • Work closely to coordinate patient care and appointments, communicating with PANSC staff and physician’s office staff along the way.
  • Assess, schedule, and track new patient appointments for high-demand specialties, according to the preferences of the PANSC Physician Volunteer network.
  • Work with the billing offices of the PANSC Physician Volunteer network to correct any outstanding accounts and investigate financial assistance options for patients, as needed.
  • Under the direction of the Director of PANSC, help connect with new ancillary partners to streamline the bill adjustment process.
  • Maintains positive relationships with program partners.
  • Requires the ability to interact with a variety of people.
  • Significant data entry and record maintenance
  • Answer incoming phone calls, especially from physicians’ offices
  • Assist other staff members as needed.
  • All other duties as assigned.


  • Passionate about helping the underserved and in full agreement with our mission and core values.
  • Requires a minimum of a two-year post-secondary education. Four-year degree preferred. Current students near graduation will be considered with relevant experience.
  • Strong attention to detail is required.
  • One year of work experience is preferred. Internships will also be considered.
  • Exceptional interpersonal and relational skills.
  • Must be a team player.
  • Ability to quickly learn and adapt new skills.
  • Exceptional multi-tasking skills are critical for success in this role.
  • Excellent relationship-building skills are crucial to this role.
  • Ability to solve complex problems with patience and integrity
  • Proficiency in the Microsoft Office suite of computer programs (Word, Excel, etc.)
  • Fluency in English, both written and verbal, is required. Fluency in Spanish, both written and verbal, is preferred.

Functional Competencies: Organizational skills, prioritization, communication, teamwork, time management, initiative, reliability and dependability, conflict resolution, customer service, and interpersonal skills.

Additional Information


  • Generous PTO and Holidays (including your birthday off!)
  • 100% company-paid health insurance, dental insurance, and vision insurance for the employee 
  • 401k plan with generous company match – eligible after one year of employment.
  • Disability insurance – eligible after 3 years of employment

How to Apply

Application Instructions:
Please email your resume and a cover letter addressing the question below to info@nashvillemedicine.org with “Scheduling and Billing Specialist” in the subject line with your name. No phone calls, please.

  1. Please describe your educational background and practical experiences where high attention to detail was required. 
  2. If you speak a language in addition to English, please include the degree of proficiency.

The Nashville Academy of Medicine / Medical Foundation of Nashville is an equal opportunity employer.


  • Date Posted: October 2, 2023
  • Type: Full-Time
  • Job Function: Accounting / Financial Management
  • Service Area: Health (Physical, Mental)
  • Salary Range: $40,000 - $50,000 DOE
  • Working Hours: 8:30 - 4:30 M - F