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Easterseals Tennessee Inc.

Residential Manager – Lebanon

Easterseals Tennessee Inc.


Job Summary

The Residential Program Manager is responsible for the oversight of all assigned residential homes to ensure all persons served receive quality services.

Job Responsibilities

  • Act as the liaison between Prospect and the families/conservators of persons served
  • Ensure professional and timely communication with ISC, DIDD and other funders
  • Ensure that communication is well documented
  • Work collaboratively with the case management team to ensure each program participant has a comprehensive and accurate record
  • Work collaboratively with the scheduler to ensure all shifts are filled according to the LON and regulations
  • Work collaboratively with other residential managers to address program needs
  • Provide on-call supervision to address issues that arise in the homes outside of regular business hours
  • Work in the homes to cover open shifts or emergency staffing needs
  • Work collaboratively with other department managers to address agency and programmatic goals
  • Work collaboratively with HR to institute retention strategies
  • Complete unannounced supervisory visits as required by funders
  • Ensure that all staff documentation, including fire drills, site visits, and daily notes, is completed on time
  • Provide education and training for employees on policies and procedures
  • Ensure that all employees are following policies and procedures and address any deviations
  • Ensure that Reportable Incidents are properly addressed and follow through actions are carried out timely
  • Monitor the income and expenditures of all persons supported
  • Direct supervisor to Home Supervisors, Home Leads, and DSPs
  • Provide mentoring and training to residential staff
  • Participate in Circle of Support meetings and provide guidance on actions necessary based on outcomes from these meetings
  • Review Individual Support Plans to ensure goals established for persons served are being implemented through meaningful services
  • Monitor systems to ensure business needs are being met and develop action plans for any deficiencies.  These systems include medication systems and persons served databases.
  • Work collaboratively with the agency technology champions to implement the Enabling Technology Project in each residential home
  • Advocate for persons with disabilities
  • Other duties as assigned by management



This position generally operates in a professional office environment.  In addition, the position will spend 15-20% of time in residential homes.


This position requires the employee to regularly talk or hear, stand, walk, use hands to finger, handle or feel, and reach with hands and arms.



  •   Associates’ degree related to social services or management

OR equivalent combination of education and relevant experience


  •   Required:  Experience leading teams in a social services environment.  Experience working in a fast paced environment
  •   Preferred:  Knowledge of DIDD programs, policies and procedures; knowledge of manpower planning; experience in the direct care profession


  •   Valid driver’s license
  •   Valid automobile insurance
  •   Current Medication Administration certification


  •   Ability to communicate clearly and effectively both in written and verbal communication with all levels of staff as well as service recipients
  •   Ability to organize and keep detailed records
  •   Computer proficiency in Microsoft Office and other programs as applicable
  •   Ability to multi-task with good time management skills
  •   Working knowledge of the program’s computer systems
  •   Ability to make decisions in the best interest of persons’ served
  •   Ability to learn new skills, including using computer programs

Additional Information


Health, life, dental, vision, long term and short term disability, 403 (b) retirement plan and PTO

How to Apply



  • Date Posted: January 19, 2023
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Health (Physical, Mental)
  • Start Date: 01/19/2023
  • Salary Range: 60,000
  • Working Hours: Monday – Friday 8:00 AM – 5:00 PM