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End Slavery Tennessee

Resident Manager

End Slavery Tennessee


Job Summary


ESTN was founded in 2012 as a faith-based, not-for-profit organization for the purpose of community awareness and education. Since the founding, ESTN has grown to become one of the premier human trafficking survivor service agencies in the nation. On average, the agency receives over 250+ requests for service and assistance each year and maintains a total case load of over 40+ survivors living on our property or in the community. We hire and appoint persons who are committed to our mission to promote healing of human trafficking survivors and strategically confront the crime in our state. We strive to create an environment of faith and spirituality to restore hope and a lifetime of community. We are an agency committed to trauma-informed principles and seek to promote an environment focused around a diverse and inclusive team – all working towards the mission and vision of the organization.

REPORTS TO: Director of Survivor Care


The Resident Manager will provide services to survivors of human trafficking in Middle Tennessee utilizing End Slavery Tennessee in-house services, contacts, community service providers and other collaborations.

*** Due to the sensitivities of our clientele, this position is open to women only.

Job Responsibilities


  • Implement all aspects of our Residential Program, including reviewing, planning, designing and fulfilling program policies, procedures, and guidelines.
  • Maintain all required documentation, including reporting for grants, in a professional and timely manner and assisting in tracking outcomes for grant purposes.
  • Supervise Resident Coordinator and Resident Staff and ensure that the Residential Staff is trained and up to date on trauma-informed and strength-based practices.
  • Coordinate care with the Direct Service team to address participant’s goals and desired outcomes and to ensure a seamless system of care, informing treatment and vice versa.
  • Recruit and empower a team of Residential Staff in order to execute the two-year residential programming piece of the holistic healing journey.
  • Monitor the residence for issues that may arise and provide the first level of maintenance, problem solving, oversight and crisis resolution/de-escalation.
  • Create innovative programming for the Residential participants focusing on their unique needs, goals and interests.
  • Oversee Survivor Resource Center and residential needs list by coordinating with the Development team as needed, communicating needs and managing the coordination of donations.
  • Be on-call on a rotating basis.
  • Carry out duties assigned by the Director of Survivor Care and/or the COO.

The work of aftercare is diverse and complex, including a broad range of activities and frequently changing conditions, situations, and problems. The Resident Manager must be able to analyze problems and make prudent decisions while interpreting a variety of factors, problems and alternative methods and procedures, and know when to bring in counsel from their supervisor. The Resident Manager must be willing and able to work in a trauma-informed, strengths-based culture and to make good, contextualized decisions at a moment’s notice.


  • Establish strong, appropriate, and caring working relationships with victims of human trafficking in the safe house environment. Participants may include both minors and adults.
  • Develop and maintain excellent working relationships with other organizations as needed, for case coordination and response.
  • Coordinate closely with Director of Survivor Care and other staff members to carry out the mission and in development of an ever-improving system of care for the survivors we serve.
  • Maintain up-to-date documentation on participants and services for grant reporting and research purposes.


  • Attend staff meetings and meetings in the community, as deemed appropriate and useful.
  • Maybe called upon to represent the organization and share expertise at professional and community training and other events.
  • Perform other agency-related duties or special projects, as directed by supervisor. Duties may change according to organizational needs.


Work is carried out primarily in an office environment or the survivor residence with intermittent sitting, standing, walking and some light physical activity or being in the office. Most work is performed through face-to-face, phone or computer interaction with participants and/or staff. Some car travel required as needed (must be able operate both personal and staff vehicle).


  • Director, staff, and volunteers.
  • Community service providers, governmental and non-governmental.
  • Referred clientele.



  • Excellent, proven managerial skills.
  • Understanding of trauma-informed care.
  • Demonstrated ability to understand and implement best practices around services for at-risk individuals and families.
  • Demonstrated ability to deescalate volatile situations.
  • Moderate level computer skills, including word processing and spreadsheets.
  • People-oriented with demonstrated ability to build rapport and gain trust with diverse populations.
  • Ability and willingness to work irregular hours when needs dictate.
  • Ability to work effectively under pressure.
  • Excellent organizational and communication skills, both written and oral, and prompt response to messages.
  • Able to maintain confidentiality, as required by law and in the best interests of survivors, staff and the agency.
  • Fast learner, quick mind, capacity for hard work, teachable and flexible.
  • Valid driver’s license, state-required driver’s insurance, and access to reliable personal transportation.


  • BSW; MSW preferred
  • Experience in case and/or residential management or equivalent position with experience working with trauma, substance abuse, sexual exploitation, victim assistance, child protective services, youth in foster care or human trafficking populations.
  • A working knowledge of mainstream resources.


  1. Initial and subsequent random drug screening is required as per agency policy.
  2. A background check is required.
  3. Must be willing and able to embrace and exemplify our core values.


Full-time, Monday – Friday 8a –4p

Additional Information



Base Salary:      

  • $44,000-$52,000 based on a combination of education and experience


  • Healthcare stipend – $500.00/ month. Eligible after 30 days of employment.
  • $150.00/ month for therapy
  • 120 hours PTO accrued 10 hours/ month. Eligible after 30 days of employment.
  • 96 hours sick leave accrued 4 hours/ pay period. Eligible after 30 days of employment.
  • 13 paid holidays
  • 4 floating holidays
  • Short term disability, Long term disability, AD&D and Life insurance
  • Employer 403b match up to 1% of salary based on employee contributions and dependent on annual board vote. Eligible after 6 months of employment

How to Apply

To apply for this job, please submit a cover letter and resume to Katie Wilcox at with your name and title of position you are applying for in the subject line. No phone calls accepted for this position.


Fax: (615) 806-6994

PO Box 160069 Nashville, TN 37216-0069

**End Slavery Tennessee recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.**


  • Date Posted: July 22, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Housing
  • Start Date: 09/01/2022
  • Salary Range: $44,000-$52,000
  • Working Hours: M-F 8am-4pm