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Redline Specialist



Job Summary

Call Center Operator for The Tennessee REDLINE which is a toll-free information and referral line coordinated by TAADAS and funded by the Tennessee Department of Mental Health Substance Abuse Services. The purpose of the REDLINE is to provide accurate, up-to-date alcohol, drug, problem gambling, and other addiction information and referrals to all citizens of Tennessee at their request. The Redline provides referrals for Co-Occurring A&D disorders that arise along with Mental Health disorders.

Job Responsibilities

General Responsibilities

Front Desk/Daily Operations

  • Answer multiple phone lines/route calls or assist callers
  • Assists with preparation of meeting, training, or membership packets and distributes as directed
  • Assist with staff projects such as bulk mailings, inventorying office supplies, copying, faxing and other general office duties as assigned
  • All interactions in all areas of responsibility will be professional, courteous and supportive

Redline Responsibilities

  • Answer REDLINE as assigned; REDLINE responsibilities are primary and should always super cede any Clearinghouse or Bookstore support
    • Provide confidential, alcohol, tobacco and other drug information and referral resources according to REDLINE manual
    • Report any incorrect provider information, service trends or urgent issues to supervisor promptly

Clearinghouse and Bookstore Support

  • Participates with inventories as assigned
  • Assist Clearinghouse, Library and Bookstore customers using videomate software
  • Assist with checks of video drop box – process and shelve returns
  • Assists with documenting the number of Walk-ins/Video Rentals/Library check outs for the month as well as other reports as requested regarding Clearinghouse use
  • Assists with check out of equipment
  • Assist with stocking and other tasks as assigned
  • Assist free literature clearinghouse orders, including boxing and shipping


Minimum Qualifications:

High school diploma or GED

Basic computer skills

Good organizational and time management skills

Call center experience or skills preferred

Knowledge of substance abuse preferred

Additional Information


Health, dental, long term disability, and life insurance options avaialble. 401 K 3% match, generous PTO and 13 paid holidays per year. Nice office environment in Nashville near Airport.

How to Apply

Email resume to


  • Date Posted: October 15, 2020
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Salary Range: 13.00 hour
  • Working Hours: 40 hrs/wk; M-F, 9:00am - 5:00pm