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Cumberland Heights

Recovery Care Advocate

Cumberland Heights


Job Summary

POSITION SUMMARY: The Recovery Care Advocate supports the overall interdisciplinary plan of care for a patient from admission to discharge and through the first year of recovery post-discharge.  The Recovery Care Advocate develops a recovery-oriented relationship with the patient during the treatment experience, fostering a climate of trust and honest communication.  The Recovery Care Advocate builds on the recovery work accomplished during treatment by reaching out to the patient post-discharge, at established time intervals.

Job Responsibilities


  • Meets face-to-face with the patient while in treatment for an initial orientation about the Recovery Support Services Program features and goals.
  • Builds patient trust through personal interactions presented with empathy, understanding, open dialog, supportive recovery principles, and a clinically accepted standard of care.
  • Consults with patients on their current living environment with a focus on strengths and the identification of existing recovery capital, or assets that can be developed in support of recovery.
  • Assists the program coordinator, primary counselor, case manager and other treatment team members by collaborating with the patient and family in support of specific treatment goals, objectives, and discharge plans.
  • Conducts informational presentations about Recovery Support Services to groups of patients as needed and deemed appropriate by the program coordinator.
  • Develops a mutual agreement with patient, within program guidelines, for follow-up contacts and support post-discharge.
  • Conducts scheduled and as needed post-discharge contact with patients, utilizing telephonic, specialized software, and in-person contacts.
  • Communicates with family members, other healthcare providers, and referral sources, as well as relevant internal CH staff, regarding the patient’s progress, as releases of information allow.
  • Intervenes with appropriate resources/referrals and/or additional services, including crisis management, as patients’ needs require, documenting the same in the designated manner.
  • Appropriately documents all personal interactions in the designated manner.
  • Documents information gathered in subsequent meetings that presents as germane to patients’ recovery; (i.e.: family, vocational, financial, medical, spiritual) in the designated manner.
  • Promotes a safe and healing environment for each patient and family throughout the continuum of care.
  • Recommends ways to improve the quality and delivery of services
  • Ensures proper handling and distribution of company funds
  • Maintains confidentiality of company and patient information.
  • Reacts productively to change.
  • Performs other duties as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma or GED required with Bachelor’s degree preferred; CPRS preferred; minimum of two (2) years of recovery experience including current and active application of 12 steps principles.


Ability to lift up to 10 pounds; ability to speak, hear, see, sit and reach; ability to speak, read and write in English; excellent interviewing, observational, interpersonal skills; excellent written and oral communication skills; knowledge of basic computer and office equipment; organizational skills for managing and prioritizing multiple tasks and assignments; working knowledge of Microsoft Products, including Word, Excel, Outlook and the ability to learn clinical software programs; understanding of Twelve Step programs and philosophy with ability to teach and model same; knowledge of signs/symptoms of intoxication/withdrawal of alcohol and common drugs of abuse; knowledge of general options for treatment; Knowledge of and ability to apply information regarding cultural/age/population specific characteristics to the patients in the assigned area; ability to deescalate a person in crisis in a calm and supportive manner and to teach same; certified in CPR/First Aid and Handle with Care or able to do so; current Tennessee drivers’ license in good standing required.  A minimum of two years recovery required.


Position is in an office setting that involves everyday risks or discomforts requiring normal safety precautions. Position is in contact with persons who may be chemically impaired and/or volatile and require additional safety precautions.  Position is subject to long hours and some travel.  Position may be subject to rotating on-call responsibilities.

Additional Information


Discussed during interview

How to Apply

Please visiti our website @cumberlandheights.org


  • Date Posted: April 6, 2021
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Community Development