Let’s party like it’s 2023! Join us for our member open house on 1/24 and tour our new office!


Reception & Placement Case Manager/Housing Specialist



Job Summary

Nashville International Center for Empowerment (NICE), established in 2005, is a nonprofit 501 (c) 3 community base organization dedicated to ensuring refugees and immigrants achieve their full potentials now and for generations to come. The Reception & Placement Case Manager and Housing Specialist (R&P CM/HS) will report to the Reception & Placement Program Manager. The R&P CM/HS will split their time between supporting newly arriving refugees through case management and coordinating/performing all services in establishing client housing.  The primary responsibilities will involve helping newly arrived refugees obtain the resources and life skills to become self-sufficient and achieve sustained social and economic wellbeing, in addition to developing partnerships with vendors to secure housing items. This is a full-time 40+ hour position

Job Responsibilities

Major Responsibilities:

  • Pick up arriving refugees from the airport at any time of day
  • Assist refugees in enrolling in social services (food stamps, social security card, ESL, DMV, etc.)
  • Assist refugees in adjusting to life in Nashville (grocery shopping, doctor’s appointments, etc.)
  • Maintain detailed case files and case notes of each individual case
  • Meet all mandated core service and paperwork deadlines and requirements
  • Effectively communicate with refugee families, staff, supervisor, donors and volunteers
  • Develop and maintain relationships with apartment complexes and other housing resources
  • Develop relationships with companies, organizations, and individuals to secure quality housing items through purchase or in-kind donations
  • Complete apartment bookings and utility set ups for new arriving families
  • Coordinating & leading apartment set ups – must be able to repeatedly lift and move heavy items (75lbs+)
  • Ensure refugee families are provided all required household items and all paperwork and receipts are processed
  • Organize and maintain a donation storage unit
  • Support Resettlement program and fellow R&P case managers as needed
  • Attend staff and program meetings as scheduled
  • Other duties as assigned



  • Ability to work under pressure and adhere to deadlines in a fast-paced environment
  • Excellent time management skills and ability to prioritize tasks
  • Strong written and oral English proficiency (attention to detail with paperwork)
  • Ability to drive 18’ box truck and lift/move items over 75lbs repeatedly (non-negotiable requirement)
  • Strong interpersonal and verbal communication skills
  • Ability to work as part of a team and independently
  • Knowledge of MS Office, working in databases, internet and email
  • Willingness to work occasional non-traditional hours, such as nights and weekends
  • Ability to work as part of a diverse team
  • Reliable transportation
  • Previous experience working with refugees preferred but not required
  • Undergraduate degree preferred but not required
  • Candidates that can speak any of the following: Swahili, Kinyarwanda, Arabic, Dari, Spanish, Burmese or Nepali preferred but not required

Additional Information


Paid holidays, vacation and PTO, health care and 401k

How to Apply

Send cover letter and resume to careers@empowernashville.org.

Applications without requested information will not be considered.

Qualified candidates will be contacted for an interview. No calls or emails.


NICE is Equal Opportunity Employer


  • Date Posted: November 29, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Housing
  • Salary Range: : $37,000-$39,000
  • Working Hours: 40+ hrs/wk