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The Village at Glencliff

Program Coordinator

The Village at Glencliff


Job Summary


The Village at Glencliff (TVG) (www.villageatglencliff.org) is seeking a Program Coordinator who is, first and foremost, passionate about caring for vulnerable populations. We are a relatively new 501(c)(3) organization whose mission is to provide a healing community for medically vulnerable, unhoused Nashvillians where they can safely recover, stabilize their lives, and imagine their futures.

To achieve our mission, we cultivate person-centered services for our residents, who stay with us in one of 12 stand-alone micro homes from their hospital discharge through recuperation until they are permanently housed. This arc of care seeks to break the cycle of emergency department visits and homelessness. We value equity of care, being curious in problem-solving, and prioritizing sustainability and inclusion in our decision-making.

Since opening in September 2021, we have been hiring experienced staff and building capacity, now hiring for the role of the Program Coordinator to offer residents every opportunity to break cycles of poverty and unlock pathways to permanent housing, healing, and hope. This is a full-time position, coordinating with other team members to maintain a mission-focused environment in which residents receive the highest quality of compassionate and dignified care while concurrently utilizing trauma-informed care and evidence-based practices to achieve optimum health and housing outcomes.

Job Responsibilities


The Program Coordinator has the responsibility of overseeing all programming across the campus, including volunteer activities – whether inside the tiny homes, in the garden, in the community kitchen, or in shared spaces. Additionally, this person is responsible for working one-on-one with residents to meet individual goals.

The Program Coordinator will act as a supportive staff member to ensure the success of the program and interact with residents to foster independence regarding housing, self-care, and financial management while engaging residents with mutual respect, clear communication, and positive self-regard.

  • Work with residents on the independent living portion of their Care Plan, creating robust daily programming for participants that will engage them physically, mentally, creatively, and spiritually.
  • Create ADL+ (Activities of Daily Living) interactive programs for residents, including tenancy skills, financial literacy, digital literacy, community building, and overall health
  • Resource extra support for residents struggling to execute “ADLs” from TVG staff or outside resources
  • Create and maintain resident program surveys and exit surveys
  • Coordinate directly with the Resident Case Manager to support the medical, benefits, and housing goals of residents’ Care Plans
  • Schedule regular meetings with each resident for ongoing goal assessment
  • Make referrals to resources to help residents achieve self-sufficiency
  • Keep residents informed of scheduled appointments and attend appointments as necessary
  • Ensure all residents are adequately oriented and accountable to the Program Handbook
  • Facilitate group educational and recreational activities
  • Utilize trauma-informed care and evidence-based practices including crisis prevention and intervention
  • Perform daily house inspections
  • Report maintenance and safety concerns to the Director of Operations
  • Discuss resident concerns with the Resident Case Manager
  • Publish (for staff and resident access) and maintain monthly resident program calendar
  • Engage with the Director of Operations to craft innovative workshop programs, ensuring seamless implementation and occasionally taking the lead as a facilitator
  • Coordinate all volunteer programming
  • Maintain the TVG database to track individual, group, and partner organization volunteer activity and in-kind donations
  • Contribute to monthly newsletter, social media, and other communications
  • Participate in relevant agency and community meetings, events, and continuing education
  • Contribute to and manage the program budget



  • Bachelor’s degree or equivalent experience
  • Commitment to the mission and values of The Village at Glencliff
  • Demonstrated experience working with people experiencing homelessness or vulnerable populations
  • Existing connections to community resources
  • Demonstrated experience leading nonprofit volunteer programming

Essential Skills

  • Excellent organizational, communication, multi-tasking, and time management skills
  • Self-motivated with an open and collaborative mindset
  • Broad capacity for creative problem-solving
  • Commitment to fostering professional and supportive working relationships with colleagues, residents, volunteers, and community partners
  • Trauma-informed care, harm reduction, and motivational interviewing 
  • Proficient or Expert in Office 365, Zoom (or equivalent)
  • Experience with Canva, InDesign, or other graphic design software
  • Experience with database management
  • Cultural sensitivity and adaptability to diverse needs and backgrounds
  • Comfortable in individual, group, and public speaking environments


  • Existing connections to addiction, mental health, and housing resources
  • Experience with property management is considered an asset
  • First Aid and CPR certifications, or the willingness to become certified

Physical/Mental Demands & Working Conditions:

  • Excellent motor vehicle driver with a valid driver’s license and reliable means of transportation
  • Ability to focus and be present in a fast-paced, multi-tasked environment
  • Ability to lift or shift 10-25 pound items as necessary
  • Willingness to be flexible when evening and/or weekend work events arise

Additional Information


$42,000 – $47,000 based on experience, plus monthly reimbursement for health insurance premiums and mental health therapy. The Village at Glencliff recognizes 15 holidays per calendar year, and all employees receive three (3) weeks or 15 working days of Personal Time Off annually.

How to Apply

Equal Opportunity Employer: The Village at Glencliff is an affirmative action/equal opportunity employer and provides opportunities to all applicants without regard to race, ethnicity, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. The Village at Glencliff values diversity, equity, and inclusion in all aspects of employment.

Contact: Please send resume, brief cover letter, and any other materials to emily@villageatglencliff.org


  • Date Posted: July 11, 2024
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Housing
  • Salary Range: $42,000 - $47,000