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Siloam Health

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Practice Manager

Siloam Health


Job Summary

The primary objective of the Practice Manager is to provide day-to-day oversight for Siloam Health’s primary care and walk-in clinics at Melrose and Antioch through organization, collaboration and structure so that organization goals can be met and our mission lived out daily.

Job Responsibilities

Primary Duties and Responsibilities

  • Oversees all daily medical practice operations of Siloam’s primary care and walk-in clinics
  • Organizes, prioritizes, and schedules work assignments for medical staff to meet practice timelines
  • Communicates on a regular basis with medical staff to create an open and honest work environment that is effective and efficient
  • Analyzes daily workflow of clinical practice staff, working to optimize medical visit volume and meet medical visit goals
  • Collaborates with physician and nurse leadership and implements changes in policies and protocols to meet stated goals
  • Ensures that each member of the clinic team has the support they need to carry out job responsibilities
  • Oversees two to three direct reports: the Patient Relations Manager, the Referral Coordinator, and possibly a part-time Refugee Clinic Manager
  • Champions an ongoing patient engagement survey at all clinic locations to obtain meaningful patient feedback and improve the patient experience
  • Coordinates respiratory fit test assessments for N-95 masks for providers and maintains proper documentation
  • Works with the Patient Relations Manager to address patient complaints in a compassionate and timely fashion
  • Oversees maintenance and replacement of medical equipment with medical staff input
  • Manages and coordinates cost-effective contracts with vendors including biohazardous waste pickup, retinal screenings, etc.
  • Participates with the Assistant Operations Manager in supporting IT needs for all clinic staff and supports EMR users as a super user
  • Participates with the Chief Medical Officer and Nurse Manager in preparing budgets for Siloam’s clinics annually, and manages expenses according to budget guidelines
  • Participates with the Nurse Manager in ensuring that federal and state laws and guidelines are followed (e.g., OSHA, CLIA, etc.)
  • Maintains knowledge of health care trends by obtaining practice management certification, maintaining professional organization memberships, and attending educational courses and webinars


Additional Satellite Office Duties and Responsibilities

  • Facilitates staff meetings at satellite office(s) as necessary with agendas prepared in advance
  • Collaborates with physician and nurse leadership to ensure coverage for all hours of service, including backup coverage when satellite staff are out
  • Coordinates facility repairs and routine facility maintenance at satellite(s), interacting as necessary with landlord



Education and Experience

  • Bachelor’s Degree
  • Three years of experience managing in a medical office


  • Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values
  • Willingness to serve persons who are from different cultures and faith beliefs
  • Strong organizational skills
  • Collaborative experience and strengths
  • Ability to work under minimum supervision with strong initiative
  • Proven record in making good decisions quickly and under pressure
  • High level of computer literacy
  • Flexible, open to change, and confident in trying new things
  • Ability to work well in a team setting
  • Adherence to OSHA and confidentiality requirements
  • Familiarity with medical terminology is preferred
  • Bilingual preferred (English/Spanish or English/Arabic)
  • Ability to communicate effectively with those from different cultural and linguistic backgrounds

Additional Information


Paid time off including holidays, personal days, missions leave, etc.

Group medical/dental/vision insurance

Life/LTD/AD&D policies offered

After one year of continuous employment, participation in a Simple IRA is offered

How to Apply

Please visit our website at to find the link to apply.  Also spend some time browsing to learn more about our organization and its mission.


  • Date Posted: August 12, 2020
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Health (Physical, Mental)