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Family & Children's Service

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Phone Based Healthcare Access Specialist

Family & Children's Service


Job Summary

Healthcare Access Specialists will conduct eligibility screenings, schedule callers into appointments, provide facilitated enrollment services, and refer callers to other FCS programs and external resources as appropriate via phone.

Job Responsibilities

Duties and Responsibilities

  • Complete CMS Assister MLMS training course and pass exam.
  • Provide courteous, professional and confidential assistance to all clients seeking health benefits.
  • Handle sensitive and personal information with an understanding and respect for client confidentiality.
  • Ensure that follow-up is completed to capture client referrals and outcomes.
  • Assess, identify and evaluate needs of callers to determine eligibility. Assist those who are eligible, refer others as appropriate.
  • Determine if clients are potentially eligible for TennCare, CoverKids or Marketplace plans and assist clients in applying for such programs as appropriate.
  • Identify and refer clients not eligible for health insurance to the FCS Health Assist program, or those with Medicare to SHIP.
  • Provide follow up as needed to successfully complete the enrollment process for TennCare, CoverKids and Marketplace plans.
  • Assess callers’ needs, facilitate problem-solving with callers and make accurate referrals to appropriate community agencies, programs and services.
  • Attend training and briefings on TennCare, CoverKids and Marketplace coverage; and fulfill annual continuing education requirements for state renewal each year.
  • Maintain documentation of clients in a clear, precise and timely manner.
  • Assist with social media postings/updates.
  • Regular attendance during office hours and reliable transportation required.
  • Responsible for all other duties as assigned.


This position requires a bachelor’s degree in Social Services or a health care field from an accredited college or university. Demonstrated ability to work independently   and   in   a   team   environment, and   experience   working   with   nonprofit organizations, community groups and/or government programs strongly preferred. Must know how to use computers, perform data entry and using Microsoft Office.

Additional Information


Position is benefits eligible.

How to Apply

Submit resume and salary requirements to:

Email to


  • Date Posted: September 30, 2020
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services