Museum Store Manager

Andrew Jackson Foundation

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Job Summary

The Museum Store Manager is responsible for the overall operation and performance of the store, which includes purchases of all inventory, sales, visual merchandising, operations, staff selection and supervision, training and development, loss prevention and efficient daily operations. The Store Manager’s primary job function is to be fully accountable for the success of the store, driving sales and profitability while directing all aspects of store operations. The Store Manager must create an environment that activates the customer’s desire to buy and increase customer loyalty.

Job Responsibilities

Accountabilities

Operations:

• Manages the daily operations of the sales floor and stock locations ensuring proper staffing levels, merchandising, sales, and service.
• Responsible for the sourcing and purchasing of all inventory. Works with vendors to create site specific/exclusive merchandise.
• Communicates important information to all AJF staff including ongoing promotions, merchandise updates, and policy and procedures.
• Responsible for the purchase and maintenance of operational tools and supplies needed to facilitate the daily operation of the store.
• Reconciles retail operations/inventory and coordinates daily deposits.
  • Responsible for cash handling, i.e., opening fund, fund bags, bank deposits, register overages and shortages.
  • Confirms store credits, discounts, returns, and voids are accurate and approved.
• Coordinates all aspects of inventory control including regular counts and annual inventory.
• Fulfills online orders.
• Maintains a safe and clean store environment

Staffing, Training, and Customer Service

• Recruits and maintains store staff by selecting, orienting, and training new employees in coordination with CFO/HR for the recruitment, hiring and termination of employees.
• Provides ongoing training on systems procedures, product knowledge, merchandise, membership levels & benefits and customer service.
• Encourages enthusiasm for product lines, sales goals, cross promotions, and up selling by coaching sales associates to approach, acknowledge and close sales.
• Assesses store staff performance and provide appropriate coaching and counseling as needed.
  • Makes recommendations for promotion and wage increases.
  • Administers disciplinary actions when necessary in cooperation with AJF management.
• Develops, implements, and maintains retail staff incentives.
• Monitors customer service levels, leads by example in providing service of the highest quality.

Merchandising:

• Responsible for implementing merchandizing strategies to maintain sales floor organization ensuring the appropriate coordination of displays to best reflect exhibitions and top selling items.
• Markets merchandise by studying advertising, sales promotion, and display plans; responding to rate of sales figures and business profitability. Research display techniques in other retail and museum shops.
• Increases customer loyalty by establishing rapport with potential and actual repeat customers and by periodically surveying customers about purchases.
• Works in conjunction with other departments to accommodate and coordinate special events and promotions.

Qualifications

Qualifications

• BS/BA degree or equivalent combination of retail business experience sufficient to successfully perform essential functions of the job.
• At least five years proven retail management and retail buying experience, including vendor relations and supervisory experience.
• Ability to communicate effectively and provide feedback with strong verbal and written communication skills.
• Must be customer focused.
• Able to build relationships to foster teamwork and develop partnerships.
• Strong computer skills, including POS and Excel.
• Flexibility to work evenings, holidays, and weekends.
• Ability to actively supervise the sales floor.

 

Relevant Competencies

• Handles detailed, complex concepts and problems, balances multiple tasks simultaneously, and makes rapid decisions regarding administrative issues.
• Plans and meets deadlines. Maintains a flexible work schedule to meet the demands of executive management. Hours may be long and irregular.
• Conveys a professional and positive image and attitude regarding The Hermitage.
• Demonstrates commitment to continued professional growth and development.

 

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform moderate physical work, exerting up to fifty pounds of force unassisted, walking, bending, stooping, climbing, lifting, and such activities as fingering, grasping, and repetitive tasks.
• Must be able to work in all weather conditions.  This position may require working around dirt and dust.

Additional Information

Benefits

How to Apply

To apply, please email a digital copy of your cover letter and resume to Greg Grimsley at ggrimsley@thehermitage.com. Telephone inquiries or submission either mailed or delivered in person will not be accepted. The closing date for this position is Thursday, June 10, 2021.

Details

• Date Posted: May 11, 2021
• Type: Full-Time
• Job Function: Communications / Marketing / PR
• Service Area: Arts / Culture
• Working Hours: 40 Hours per Week (some Saturday and Sundays)