Don’t miss out on valuable CNM benefits! Update your organization’s data today!

Tennessee Housing Development Agency

Mortgage Loan Closer – Final Documents

Tennessee Housing Development Agency


Job Summary


Division: Single Family Loan Operations
Reports to: Mortgage Loan Closing and Shipping Manager
Location: Nashville, TN
Full-time/Part-time: Full-time
Salary Grade: 30
Monthly Salary Range Minimum: $3,365
FLSA Classification: Non-exempt (01)

Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY: Reviews the agency’s closed mortgage loans documentation for timely completion of files; maintains and controls follow-up in a timely manner with assigned Origination Agents (OA); handles necessary correspondence to carry out such maintenance; prepares and ships final certification documentation to document custodian.

Job Responsibilities


Essential duties and responsibilities include the following. Other duties may be assigned.

  • Reviews closed mortgage loan documentation to ensure final documents are executed and recorded properly, mortgage loan meets insurer and Agency guidelines, and Agency is in first lien position according to the final title policy.
  • Provides follow up for closed second mortgage loan note and Deed of Trust to ensure Agency is in second lien position and documents are executed and recorded correctly.
  • Enters pertinent data into THDA’s closed loan tracking application (THELMA) .
  • Reviews Closing Disclosure for accuracy according to Quality Control requirements.
  • Reviews pipeline daily; maintains written and oral communication with OAs to ensure accurate and timely receipt of final documentation.
  • Maintains pipeline in THELMA to ensure accurate and timely receipt of final documentation (trailing documents) needed to complete loan and provide Service Release Premium (SRP) to the lenders; reports progress and problems to the OA to ensure accurate and timely receipt of final documentation and SRP.
  • Works closely with mortgage loan underwriting section to insure accurate loan closing or resolve closing conditions.
  • Ensures loans are insured/guaranteed in a timely manner to expedite poolings for Ginnie Mae and Freddie Mac execution.
  • Provides monthly outstanding documents report to OAs.
  • Works with Servicing Department and OA to ensure loans are registered properly in the Mortgage Electronic Registration Service (MERS).
  • Prints and mails Welcome Letters to the borrowers.
  • Works with the State of Tennessee Department of Revenue to obtain de-titling letter for manufactured homes.
  • Provides excellent customer service in answering telephones (General Closing Line) in a businesslike manner, giving general information to lenders and potential new OAs.
  • Tracks, prepares and ships final certification documentation to document custodian.
  • Offers support to Post-Closing Team when necessary.
  • Maintains timely follow-up.
  • Provides testing for updates in the THELMA system; reporting any issues to Business Analysis.
  • Supports other areas in the division as necessary or as time allows; is cross trained and responsible for other duties as specified by the Division Director and the Mortgage Loan Closing Manager.



The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

  • High school diploma or equivalent GED required.
  • Knowledge of the mortgage lending field; at least 3 years of experience in this field preferred.
  • Mortgage closing related experience; at least 2 years of closing related experience preferred.
  • Recent employment in the mortgage banking field is preferred.

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge, Skills, Abilities, and Competencies:

  • Knowledge of Federal Housing Administration (FHA), Veterans Administration (VA), United States Department of Agriculture/Rural Housing Service (USDA/RHS), Federal Home Loan Mortgage Corporation (Freddie Mac), Federal National Mortgage Association (Fannie Mae)  and Private Mortgage Insurance (PMI) regulations.
  • Knowledge of CFPB closing guide lines.
  • Ability to effectively manage multiple tasks and duties.
  • Strong interpersonal skills.
  • Excellent verbal and written communication skills.
  • Builds and maintains positive relationships with internal and external constituents.
  • Strong organizational skills.
  • Strong time management skills; uses time effectively; consistently meets deadlines.
  • Ability to exercise good judgment in evaluating situations.
  • Ability to adjust to frequent procedural change.
  • Documents regularly, thoroughly, accurately, and completely.
  • High level of detail and accuracy.
  • Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
  • Computer literate; proficient in Microsoft Word, Excel, Outlook, and the internet; able to effectively adapt to and use other computer systems as needed for daily activities.

Special Demands:

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle or feel; and talk and hear.
  • The employee is occasionally required to walk; reach with hands and arms, and stoop, kneel, or crouch.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

  • A valid driver’s license
  • For the past five years, the candidate’s driving record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations

Additional Information


BENEFITS:  THDA offers an excellent benefits package:  medical, dental, vision, and life insurance options; disability insurance; retirement plans; flexible benefit pre-tax accounts for medical, dependent care, transportation, and parking; annual leave and sick leave that begin accruing after the first month of employment; and 11 paid holidays per year.  We also offer work-life balance opportunities through alternative work schedules, flexible schedules, and telecommuting.

How to Apply






  • Date Posted: May 24, 2022
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Government
  • Salary Range: 3,365/month