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Children's Advocacy Centers of Tennessee

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Member Relations and Program Coordinator

Children's Advocacy Centers of Tennessee


Job Summary


The Member Relations and Program Coordinator is responsible for coordinating, assisting, and supporting the planning and execution of all member relations, programs, and special projects of the organization, inclusive of general administrative support and customer service for all member services and programs. This position is critical in our efforts to support member child advocacy centers (CACs) and Children’s Advocacy Centers of Tennessee (CACTN) in the delivery of services. CACTN is a statewide membership association supporting child advocacy centers in Tennessee as they work to provide investigative and healing services in response to allegations of child abuse. This position is based in Nashville, TN, is non-supervisory, and reports directly to the Executive Director.      

Work environment:

Generally, the person in this position will work in an office environment but may occasionally be required to perform job duties outside of the typical office setting.

Position Type/Expected Hours of Work:

This is a full-time position, with organizational primary hours of work and days are Monday through Friday, 8:00 a.m. to 4.30 p.m. This position occasionally requires longer hours and occasional weekend work.


Travel is primarily local/within the state during the business day, although some out-of-area travel and overnight stays may be expected.

Job Responsibilities

Essential Functions:

  • Coordinates meetings and events (trainings, webinars, chapter meetings, etc.) related to member services and program delivery
  • Works with CACTN team members to ensure that all trainings, meetings, programs, events, and special projects are on the annual event calendar and update as changes occur 
  • Collaborates with staff for the following: identification of event locations; schedule events; create agendas; develop and disseminate all communication to participants; prepare materials for the event; ensure tracking of communication and service delivery; maintain meeting minutes      
  • Coordinates all special projects as determined by CACTN by preparing timelines and assignments, along with tracking progress and completion
  • Works with staff to assist in the coordination of annual conference (Connecting for Children’s Justice Conference) and supports communication with speakers, making event packets, and other related items/duties
  • Assists the Executive Director with coordination and preparation of board meetings    
  • Coordinates organization communication directly to membership and stakeholders
  • Assists with collecting information (surveys, dues, data, protocols, etc.) from member CACs 
  • Manages, coordinates, and uses the organizations membership, program, and services database
  • Coordinates and prepares written documentation and correspondence for the organization; coordinates methods of storing and tracking hard copy or electronic copy of documents
  • Generate and assist with reports as necessary
  • Assists the Executive Director with various administrative functions

Support CACTN Teamwork by Supporting CACTN Policies, Shared Strategic Initiatives, Procedures, and Participating in Staff Activities:

  • Maintain knowledge of CACTN policies, procedures, and software
  • Participate in CACTN staff huddles, functional teams, staff meetings and pertinent conferences and meetings
  • Provide staff support at CACTN sponsored events, such as the annual Connecting for Children’s Justice Conference and other events
  • Perform other tasks and duties as identified by the Executive Director

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.


Required Education and Experience:

  • Graduation from an accredited four-year college or university with a degree in business, nonprofit administration, or closely related field is preferred
  • Demonstrated experience in project management
  • At least three years of work experience, preferably in a member-service related field
  • Ability to carry out a variety of professionally complex assignments without detailed instructions
  • Relevant work experience in lieu of required education and experience will be considered.


  • Strong computer skills; specifically, in Microsoft office (i.e. Word, Excel, PowerPoint, Outlook, TEAMs, etc.)  and proficiency with electronic tracking database applications and information management systems
  • Organized with attention to detail
  • Ability to work with minimal supervision but accountability, organize multiple tasks, and meet deadlines
  • Ability to identify problems and implement effective solutions
  • Excellent verbal and written communication skills
  • Excellent organizational and interpersonal skills
  • Independent worker with high integrity and initiative; achievement-oriented
  • Flexible with the ability to manage multiple projects simultaneously        
  • Project management
  • Ability to work collaboratively within a team
  • Professional demeanor
  • Fluency in written and spoken English

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to perform the functions or exhibit the attributes/abilities listed below:

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion
  • Must have good balance and coordination
  • The physical requirements of this position are as follows: medium work – exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently
  • The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading

Additional Information


Children’s Advocacy Centers of Tennessee offers a competitive benefits package, including health, dental, and vision options (employee coverage paid for partially by employee and primarily by organization) while eligible dependents can obtain coverage (with dependent coverage paid for by employee). Employees may become eligible for a retirement plan option, which includes employer match. Details will be shared with qaulified applicants.

How to Apply

Please submit cover letter and resume to no later than Friday, December 4, 2020 at 4:30 p.m. CST.


  • Date Posted: November 20, 2020
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Children / Youth
  • Start Date: 01/04/2021
  • Salary Range: Commensurate with education, training, and experience
  • Working Hours: 40 hrs/wk; Monday - Friday, 8:00 a.m. - 4:30 p.m.