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Medical Receptionist/Front-Desk



Job Summary

We are a growing clinic in Nashville with a focus on HIV medical care, STI prevention, sexual health, and gender-affirming care. This position will provide direct patient services through appointment scheduling, verifying insurance, maintaining up-to-date patient information in electronic medical records, accepting payment, and providing general customer service. As part of the clinic team, this position will be primarily responsible for non-clinical aspects of the day-to-day operations, providing support to the clinical team and ensuring patients have access to medical care. The successful candidate will thrive in an environment that values customer service, is an effective communicator, and is a resource for both patients and clinical staff.

Job Responsibilities

Core Responsibilities

  • Provide reception duties to include answering phones, appointment scheduling, greeting, and welcoming patients and visitors
  • Serve as the main point of contact for patient and community inquiries, providing information about the clinic services
  • Provide appointment reminders through text, phone calls, and/or email, as well as follow up on no-shows and reschedule requests
  • Provide information and referral assistance regarding available support and referrals for internal and external services
  • Obtain and verify accurate patient demographic information, maintaining up-to-date patient information in electronic medical records
  • Confirm patient eligibility for insurance and other programs
  • Collect patient payments
  • Manage patient schedule with effective communication with clinical staff
  • Facilitate flow, notifying the clinical team of the status of the patient communicating arrival and any delays
  • Assist with medical record requests and referrals
  • Manage the timely and accurate handling of documents and medical records (both incoming and outgoing), including such tasks as faxing, scanning, and filing
  • Provide office administration services as appropriate (i.e., office supply ordering and maintenance; incoming/outgoing mail)
  • Maintain a welcoming environment ensuring cleanliness and organization of the waiting area.
  • Participate in training to remain up to date on needed information pertaining to Nashville CARES HIV prevention and treatment
  • Performs other duties as assigned


  • Effective strong written and oral communication skills
  • Possess strong organizational skills with the ability to meet a demanding workload
  • Detail-oriented to complete requirements of files and contract compliance
  • The ability to work collaboratively with other personnel and/or service providers or professionals
  • Sensitivity to cultural and socioeconomic characteristics of the population served


Required Qualifications

  • High School diploma or GED
  • 2 years of customer service experience
  • Knowledge of Microsoft Office programs
  • Automobile insurance and satisfactory DMV record

Preferred Qualifications

  • Medical clinic experience, preferably in a front-desk/medical receptionist role
  • Experience with EMR (electronic medical record) systems, Athena preferred
  • Excellent communication skills (reading, writing, and speaking) in English and Spanish highly preferred

Additional Information


Competitive Benefits Include:

  • Employer-paid medical, dental, and vision insurance premiums for individuals with enhanced, buy-up plans available with employee contribution 
  • 27 Paid Time Off Days during the first year of employment with increases annually based on length of service up to 37 days at 10 years of service
  • 12 Paid Holidays Annually
  • Employer-paid life and long-term disability insurance  
  • 403b plan
  • More . . . 

How to Apply



  • Date Posted: February 3, 2024
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Health (Physical, Mental)
  • Salary Range: $18.00-$22.00
  • Working Hours: 40 hrs/wk