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Siloam Health

Medical Receptionist

Siloam Health

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Job Summary

The primary objective of the Medical Receptionist is to serve as the primary point of contact for patients in a welcoming and efficient manner.  The receptionist also acts as a focal point of communication between patients, doctors, nurses, other clinic staff, and community partners.  A vital component of this position requires maintaining a strong patient focus while managing the multiple demands of the patient relations team and collaborating with other staff and volunteers in the clinic.

Job Responsibilities

  • Greet, assist, and direct patients and visitors appropriately
  • Receive patients at check-in to confirm appointment details, update account information in the EMR and request necessary documentation
  • Assist in new patient registration by obtaining all necessary demographic and insurance-related information for the Patient Engagement Coordinator
  • Serve as the primary point of contact for patient scheduling
  • Manage incoming calls including taking messages and referring calls to triage and others as required
  • Check out patients at the conclusion of their appointment by scheduling any necessary follow-up appointment(s) and collecting payment
  • Responsible for updating patient “no show” data in the EMR
  • Scan medical records and patient information forms into the EMR
  • Manage patient records and other pertinent correspondence to ensure proper storage and access for staff
  • Ensure that patients update all necessary documentation within the established timeframe
  • Assist the Patient Engagement Coordinator with patient orientations as needed
  • Acquire up-to-date proof of income (POI) from patients and educate them on Siloam’s POI policies
  • Balance the cash drawer at assigned times each day
  • Work with the Patient Engagement Coordinator to encourage patient compliance with all administrative policies
  • Work with the Volunteer Coordinator, Refugee Clinic Coordinator, Social Worker, and Referral Coordinator to ensure patient intake, scheduling, and billing processes are correct
  • Manage assigned tasks and patient cases in the EMR to completion and communicate with clinical staff when necessary

Other Duties

  • Flexibility to work at multiple clinic locations as needed
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role
  • Assist with volunteer orientation as necessary by training volunteers in front desk duties and screening new patient applicants
  • Participate in on-going quality improvement (QI) activities within the roles defined above
  • Other duties as assigned by the Patient Relations Assistant Manager and/or the Director of Patient Relations

Qualifications

  • Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values
  • Willingness to serve persons with limited access to healthcare and who are from different cultures and faith beliefs
  • English proficiency, spoken and written, is required
  • Computer literacy and familiarity with MS Office products as well as electronic medical records preferred
  • Adherence to OSHA and confidentiality requirements
  • Ability to work well in a team setting
  • Familiarity with medical terminology is preferred
  • Bilingual preferred (English/Spanish or English/Arabic)

Education and Experience

  • High school diploma, GED, or other relevant degree preferred
  • Two years of front desk experience in a medical office preferred

Additional Information

Benefits

Siloam offers a full benefits package including medical/dental/vision insurance, life and long-term disability coverage, paid-time off, and participation in a retirement plan after one year of employment.

How to Apply

Please visit our website at siloamhealth.org/careers to apply and to learn more about our Christian faith-based primary care clinic, our mission, and our core values.

Details

  • Date Posted: October 10, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Health (Physical, Mental)
  • Salary Range: 16.50-18.50 per hour
  • Working Hours: 40 hrs/wk