Learner and Volunteer Coordinator

Nashville Adult Literacy Council

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Job Summary

 

Background

Founded in 1982, the mission of the Nashville Adult Literacy Council (NALC) is for Nashville adults to learn the reading, writing, and English-speaking skills they need for a better life. NALC is a 501(c)(3) non-profit that serves two types of learners: 1) adults who read or comprehend at less than an eighth-grade proficiency, and 2) adult immigrants who want to improve their English skills. We provide our learners with a safe place to learn and grow. We recognize that not everyone learns in the same way or wants the same things. This is why we offer one-on-one volunteering in addition to classroom instruction, so each learner gets the attention needed for success. We are adding a position to coordinate learner and volunteer tutor activities.

Job Responsibilities

Roles and Responsibilities:

• Maintain and monitor learner and volunteer tutor waiting lists.
• Maintain schedule and support learner and volunteer tutor office hours.
• Manage inbound learner and volunteer emails, texts, and phone calls, and respond in a timely manner.
• Manage and direct inbound referrals from partner agencies.
• Assist volunteers and learners with online curriculum, computers, audio-visual equipment, Zoom, and other educational materials.
• Create and maintain volunteer tutor and learner accounts in BurlingtonEnglish and other online tools and curriculum.
• Maintain volunteer tutor training signups and rosters.
• Communicate with volunteers on training details and next steps. 
• Monitor volunteer tutor training completion.
• Monitor NALC Tutor Notes, identify action, and collaborate with ELL Program Manager on responses.
• Mail and email textbooks and program materials to learners and volunteers.
• Create learner profiles using existing data in Salesforce.
• Use Salesforce to track volunteer and learner information and progress.
• Collaborate with the VP of Community Development on volunteer and learner events, in person and online.
• Manage and maintain inventory of office supplies.
• Order office supplies and assist with other office operations.
• Keep NALC office(s) organized, cleaned, and ready for learners, volunteers, and community partners.
• Maintain confidentiality of learner and volunteer records and personal information. 
• Participate in staff development and training sessions with a willingness to work as part of a team.
• Demonstrate sensitivity to and awareness of cultural differences and education attainment of learners.  

Additional Responsibilities:

• Support annual registrations for returning learners.
• Support ELL online classes and schedules, as needed.
• Support volunteer tutor trainings, as needed.
• Assist with fundraising and community awareness throughout the year.
• Attend trainings and/or in-service locally and out of town.
• Represent NALC in the community, collaborating with other organizations, and professionals in a shared programmatic space.
• Record time and prepare other forms when requested.
• Other duties as assigned.

 

Qualifications

• Ability to travel to NALC Office(s), Community Centers, Public Libraries, and other locations convenient to learners.
• Commitment to NALC’s mission and the ability to convey its message.
• High level of patience, positive attitude, and flexibility.
• High levels of motivation, self-reliance, and independence.
• Ability to troubleshoot/problem solve.
• Excellent technology skills with ability to help others with technology questions and issues.
• Strong communication, administrative, and organizational skills.
• Ability to work independently while prioritizing and managing a varied workload.
• Ability to express ideas clearly, both in written and oral communications. Strong interpersonal and verbal communication skills.
• Ability to plan, prioritize, manage, control and execute tasks in a timely and organized manner.

Additional Information

Benefits

How to Apply

• Send resume to llemaster@nashvilleliteracy.org
• Qualified candidates will be contacted for an interview.

Details

• Date Posted: June 24, 2022
• Type: Full-Time
• Job Function: Administrative
• Service Area: Education
• Working Hours: Vary