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Nashville Adult Literacy Council

Learner and Volunteer Coordinator

Nashville Adult Literacy Council

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Job Summary

 

Background

Founded in 1982, the mission of the Nashville Adult Literacy Council (NALC) is for Nashville adults to learn the reading, writing, and English-speaking skills they need for a better life. NALC is a 501(c)(3) non-profit that serves two types of learners: 1) adults who read or comprehend at less than an eighth-grade proficiency, and 2) adult immigrants who want to improve their English skills. We provide our learners with a safe place to learn and grow. We recognize that not everyone learns in the same way or wants the same things. This is why we offer one-on-one volunteering in addition to classroom instruction, so each learner gets the attention needed for success. We are adding a position to coordinate learner and volunteer tutor activities.

Job Responsibilities

Roles and Responsibilities:

  • Maintain and monitor learner and volunteer tutor waiting lists.
  • Maintain schedule and support learner and volunteer tutor office hours.
  • Manage inbound learner and volunteer emails, texts, and phone calls, and respond in a timely manner.
  • Manage and direct inbound referrals from partner agencies.
  • Assist volunteers and learners with online curriculum, computers, audio-visual equipment, Zoom, and other educational materials.
  • Create and maintain volunteer tutor and learner accounts in BurlingtonEnglish and other online tools and curriculum.
  • Maintain volunteer tutor training signups and rosters.
  • Communicate with volunteers on training details and next steps. 
  • Monitor volunteer tutor training completion.
  • Monitor NALC Tutor Notes, identify action, and collaborate with ELL Program Manager on responses.
  • Mail and email textbooks and program materials to learners and volunteers.
  • Create learner profiles using existing data in Salesforce.
  • Use Salesforce to track volunteer and learner information and progress.
  • Collaborate with the VP of Community Development on volunteer and learner events, in person and online.
  • Manage and maintain inventory of office supplies.
  • Order office supplies and assist with other office operations.
  • Keep NALC office(s) organized, cleaned, and ready for learners, volunteers, and community partners.
  • Maintain confidentiality of learner and volunteer records and personal information. 
  • Participate in staff development and training sessions with a willingness to work as part of a team.
  • Demonstrate sensitivity to and awareness of cultural differences and education attainment of learners.  

Additional Responsibilities:

  • Support annual registrations for returning learners.
  • Support ELL online classes and schedules, as needed.
  • Support volunteer tutor trainings, as needed.
  • Assist with fundraising and community awareness throughout the year.
  • Attend trainings and/or in-service locally and out of town.
  • Represent NALC in the community, collaborating with other organizations, and professionals in a shared programmatic space.
  • Record time and prepare other forms when requested.
  • Other duties as assigned.

 

Qualifications

  • Ability to travel to NALC Office(s), Community Centers, Public Libraries, and other locations convenient to learners.
  • Commitment to NALC’s mission and the ability to convey its message.
  • High level of patience, positive attitude, and flexibility.
  • High levels of motivation, self-reliance, and independence.
  • Ability to troubleshoot/problem solve.
  • Excellent technology skills with ability to help others with technology questions and issues.
  • Strong communication, administrative, and organizational skills.
  • Ability to work independently while prioritizing and managing a varied workload.
  • Ability to express ideas clearly, both in written and oral communications. Strong interpersonal and verbal communication skills.
  • Ability to plan, prioritize, manage, control and execute tasks in a timely and organized manner.

Additional Information

Benefits

Holidays

Medical insurance with vision/dental supplement

PTO

How to Apply

Details

  • Date Posted: June 24, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Education
  • Working Hours: Vary