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YWCA Nashville & Middle TN

Lead Case Manager

YWCA Nashville & Middle TN


Job Summary

Position Summary

The position is responsible for providing counseling, advocacy, and case management to domestic violence survivors within Domestic Violence Services Programs. This includes coordinating in-house and community resources to meet the needs of the clients. This position develops and implements innovative and developmentally appropriate individual-focused programming. Responsible for oversight and management of the VOCA Case Management Team Services. This position also serves on the Weaver Center leadership team.  

Relationships and Contacts

Within the organization:  Initiates and maintains positive professional relationships with staff throughout the organization including peers, program managers, directors, and executive leadership.

Outside the organization:  Initiates and maintains positive professional working relationships with Weaver Center clients, community, clients, volunteers, the general public, vendors, and community leaders.

Job Responsibilities

Essential Responsibilities:

  • Supervises and provides consistent performance management of the VOCA Case management team in accordance with standards outlined by the Director of Supportive and Family Services.
  • Coordinate and/or facilitate ongoing staff development training, ensuring staff are well versed in Trauma Informed Care practices, Verbal De-Escalation techniques, housing navigation, structural and systematic racism, and effective service delivery models.
  • Maintains small client caseload, as needed, and assists clients in developing, implementing, and monitoring individualized development plans with goals and objectives.
  • Assesses client needs and develops case plans with residents, providing regular sessions to ensure progress.
  • Maintains accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in a consistent and ethical manner.
  • Protects the confidentiality of clients at all times.
  • Facilitates community support groups with survivors of domestic violence. 
  • Collaborates with members of Weaver management team and additional YWCA program staff to coordinate referrals and services
  • Establishes and maintains relationships with community partners/agencies and sits on committees as requested.
  • Compiles data on client outcomes weekly and communicates the status of the progress to the team and Director of Supportive and Family Services as requested. 
  • Assume responsibility for residential coverage, as needed
  • Serves on Weaver Center Leadership Team. 

Additional Responsibilities:

  • Effectively manages conflict and crises as they arise. 
  • Professionally represents YWCA at community meetings and forums.  
  • Provides case consultation for shelter staff. 
  • Conducts intake and orientation to program and shelter in a timely manner.
  • Conducts exit interviews and safety planning with residents departing the shelter.
  • Responds to crisis calls and make appropriate referrals.
  • Assumes responsibility for residential coverage, as appropriate.
  • Provides support and assistance to volunteers, as needed.
  • Develops an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
  • Attends All Staff, relevant community collaboration meetings, and other meetings as requested.
  • Performs other duties as assigned. 


Education and Experience Requirements:

The position requires a bachelor’s degree in Social Work and/or related field and 1 to 3 years of Case Management experience. Supervisory experience preferred.

Physical Requirements:

  • While performing the duties of this job, the employee will be required to communicate with peers/general public, clients, and/or vendors.
  • Tolerant to various noise levels: noise level in the work environment varies – may be very quiet or extremely loud.
  • Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time.
  • The employee must be able to move 25 pounds. 
  • The employee must be able to stand for presentations.

Other Requirements:

The position requires the incumbent to have a valid driver’s license, vehicle insurance, and clear driving record. Must be able to work a flexible schedule including some evenings. Employees must have a car that can be used to travel to and from engagements. 

Skill Competencies:

  • Strong problem-solving and analytical skills
  • Demonstrates ability to successfully function under pressure in critical situations
  • Effective verbal and written communication skills
  • Demonstrates comfort in interactions with diverse backgrounds and socioeconomic levels
  • Excellent organizational and time management skills 
  • Successfully collaborates with a variety of groups 
  • Excellent interpersonal and relationship-building skills 
  • Goal-oriented, self-starter, works well as a part of the team and independently 
  • Customer service focused
  • Demonstrates a high level of follow-through
  • Computer literate, demonstrates a mastery of technology and software programs, proficiency in PowerPoint.
  • Demonstrates strong training presentation and facilitation skills
  • Willingness to support the mission of the YW both verbally and in writing.

Additional Information


Work with us and receive:

  • 10 Paid Holidays.
  • Employer Paid Medical.
  • Employer Paid Long Term Disability.
  • Parental Leave.
  • 2 Floating Holidays.
  • Employer Paid Vision.
  • Employer Paid $25K Life.
  • Health Reimbursement.

How to Apply

For faster consideration, please use the link below to apply:



  • Date Posted: July 3, 2024
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 07/02/2024
  • Salary Range: $48,000
  • Working Hours: 40 hrs/wk