Nashville CARES
IT Systems Coordinator
Nashville CARES
Job Summary
We are looking for a skilled IT Coordinator who will maintain our information technology systems and networks. You will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems. Successful candidates must have a working knowledge of Windows-based software, hardware, and networks. They must be critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.
Job Responsibilities
Core Responsibilities
- Setup and install PCs for users per build instructions, test configurations prior to installation and acclimate new users to corporate network.
- Act as a liaison with internal staff and contracted technology helpdesk vendor to troubleshoot and assist on ticket issues
- Provide supplemental end user support for pc, server, printer, smart-phone, and desk phones
- Maintain & coordinate additions, moves, changes, and deletions of users, licenses, upgrade schedules, phones, and pc equipment
- Design, document, and update instructions based on new software and policies
- Provide technical support to staff and respond to problems in a tactful and expedient manner
- Effectively communicates relevant IT-related information to managers
- Advise and recommend on upgrades, pc designs, and best practices for agency implementation
- Work with IT vendors on network projects
- Assist with or manage all technology installations or ad hoc events (all-staff meetings, hybrid virtual/in-person interviews, etc.)
- Document technical processes and troubleshooting guidelines
- Institute protocols for the use of IT across departments and projects
- Collaborate with other professionals to maintain standards and functionality
Qualifications
Required Qualifications & Skills
- Must demonstrate technical competence and knowledge of Information Technologies
- Proven experience as IT coordinator or similar role with a minimum of 1-2 years of experience in Information Systems
- Must be familiar with and able to install, troubleshoot and maintain computer network server programs to include but not limited to Microsoft 365/Windows based operating systems.
- Strong communication and interpersonal skills
- Excellent organizational and coordination abilities
- Ability to work under pressure with attention to detail
- Strong analytical skills necessary for preparing reports, devising solutions, and implementing changes.
- Excellent customer service, organizational and time management skills required.
- Must be a self-starter, work well without supervision and accept responsibility
- Possess a valid driver’s license and reliable transportation
Preferred Qualifications & Skills
- Associate degree in Computer Science or related degree
- Technical certifications such as CompTIA A+, CompTIA Network+, or Microsoft
- Experience in network management and help desk support
Additional Information
Benefits
- Employer-paid medical, dental and vision insurance premiums for individuals with enhanced, buy-up plans available with employee contribution with discounted family coverage available
- 27 Paid Time Off Days during 1st year of employment with increases annually based on length of service up to 37 days at 10 years of service
- 12 Paid Holidays Annually
- Employer paid life and disability insurance
- 403b plan
- More . . .
How to Apply
Details
- Date Posted: April 11, 2022
- Type: Full-Time
- Job Function: Information Technology
- Service Area: Social / Human Services