Bridges for the Deaf and Hard of Hearing
Interpreting Scheduler (part-time)
Bridges for the Deaf and Hard of Hearing
Job Summary
The Interpreting Scheduler (part-time) will be a strategic and critical support to our Interpreting Services department, answering phones, interacting with customers, and coordinating the scheduling of multiple interpreters for multiple customers. The successful candidate will be a strategic thinker with a puzzle-solving mind, personable and outgoing, unflappable, and high energy.
Job Responsibilities
Responsibilities
• Communicate regularly with interpreters (contracted and staff) in order to fulfill requests.
• Coordinate schedules of both staff and contract interpreters.
• Maintain online scheduling system and online hours to ensure accurate pay and billing.
• Answer phone calls for the agency. • Provide new customers with agency policies and procedures.
• Perform or ensure completion of customer confirmation calls.
• Monitor feedback from the hearing, Deaf, and interpreting community and assist in finding solutions to any issues that may need to be addressed.
• Engage in customer satisfaction duties as needed.
• Maintain after-hours schedule for on-call interpreters.
• Provide exceptional customer service to those the agency serves.
• Develop and maintain a positive working relationship with requesting entities.
• Have a working knowledge of ADA as it applies to the D/deaf, deaf-blind, and hard of hearing communities.
• Other duties as assigned.
Qualifications
Qualifications
• Experience as an office manager, receptionist, scheduler, or administrative assistant.
• Willingness to learn.
• Knowledge of office responsibilities, systems and procedures.
• Proficiency in MS Office; strong written English skills.
• Hands on experience with office machines (e.g. fax machines and printers).
• Familiarity with email scheduling tools, including Outlook calendars and scheduling databases.
• A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision-making.
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment.
• A creative mind with an ability to suggest improvements.
• Conversational fluency in ASL preferred. • Experience with the Deaf and/or hard of hearing communities.
• Personal qualities of integrity, credibility, and dedication to the mission of Bridges for the Deaf and Hard of Hearing
• Ability to function as part of a team and to take direction while also being able to work independently.
• Strong sense of professionalism, self-awareness, respect, courtesy, common sense, humor, and grit.
Additional Information
Benefits
n/a
How to Apply
To apply, please submit a cover letter, resume, and references to info@bridgesfordeafandhh.org. Applicants will not be considered unless all requested elements are provided. No phone calls please.
Details
- Date Posted: September 7, 2021
- Type: Part-Time
- Job Function: Administrative
- Service Area: Social / Human Services