Bridges for the Deaf and Hard of Hearing

Interpreting Scheduler (part-time)

Bridges for the Deaf and Hard of Hearing

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Job Summary

The Interpreting Scheduler (part-time) will be a strategic and critical support to our Interpreting Services department, answering phones, interacting with customers, and coordinating the scheduling of multiple interpreters for multiple customers. The successful candidate will be a strategic thinker with a puzzle-solving mind, personable and outgoing, unflappable, and high energy.

Job Responsibilities

Responsibilities

• Communicate regularly with interpreters (contracted and staff) in order to fulfill requests.

• Coordinate schedules of both staff and contract interpreters.

• Maintain online scheduling system and online hours to ensure accurate pay and billing.

• Answer phone calls for the agency. • Provide new customers with agency policies and procedures.

• Perform or ensure completion of customer confirmation calls.

• Monitor feedback from the hearing, Deaf, and interpreting community and assist in finding solutions to any issues that may need to be addressed.

• Engage in customer satisfaction duties as needed.

• Maintain after-hours schedule for on-call interpreters.

• Provide exceptional customer service to those the agency serves.

• Develop and maintain a positive working relationship with requesting entities.

• Have a working knowledge of ADA as it applies to the D/deaf, deaf-blind, and hard of hearing communities.

• Other duties as assigned.

Qualifications

Qualifications

• Experience as an office manager, receptionist, scheduler, or administrative assistant.

• Willingness to learn.

• Knowledge of office responsibilities, systems and procedures.

• Proficiency in MS Office; strong written English skills.

• Hands on experience with office machines (e.g. fax machines and printers).

• Familiarity with email scheduling tools, including Outlook calendars and scheduling databases.

• A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision-making.

• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.

• A multi-tasker with the ability to wear many hats in a fast-paced environment.

• A creative mind with an ability to suggest improvements.

• Conversational fluency in ASL preferred. • Experience with the Deaf and/or hard of hearing communities.

• Personal qualities of integrity, credibility, and dedication to the mission of Bridges for the Deaf and Hard of Hearing

• Ability to function as part of a team and to take direction while also being able to work independently.

• Strong sense of professionalism, self-awareness, respect, courtesy, common sense, humor, and grit.

Additional Information

Benefits

n/a

How to Apply

To apply, please submit a cover letter, resume, and references to info@bridgesfordeafandhh.org. Applicants will not be considered unless all requested elements are provided. No phone calls please.

Details

  • Date Posted: September 7, 2021
  • Type: Part-Time
  • Job Function: Administrative
  • Service Area: Social / Human Services