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Catholic Charities of Tennessee

Intake/Outreach Case Manager

Catholic Charities of Tennessee


Job Summary

Catholic Charities is seeking candidates for the position of an Intake/Outreach Case Manager for Catholic Charities McGruder Family Resource Center.  The Center is located at 2013 25th Ave N, Nashville TN 37208.  This position is full time, 37.5 hours per week Monday-Friday, but some flexibility is needed for occasional evening and weekend activities.

Job Responsibilities

Primary functions include: Providing intake for individuals seeking assistance at McGruder Center by meeting with clients to assess needs, identifying barriers to current situation; assisting with emergency financial assistance and food boxes; and referring to the appropriate program and/or agency.  Participates in outreach activities in order to educate the community about the mission of Catholic Charities and programs available at McGruder, identify programmatic gaps and network with other agencies to fill the gaps.



  • Bachelor’s Degree in Social Work or a related field or an equivalent of 3 years of relevant experience.
  • Experience and demonstrated interest in working with persons in crisis.
  • Knowledge of basic case work skills relative to the needs of families experiencing multiple problem areas such as housing, financial stability, and student achievement.
  • Knowledge of community or other available resources that serve the needs of families who are experiencing multiple problem areas.
  • Strong verbal and written communication skills
  • Good judgment, courtesy, and tact in dealing with the public and peers
  • Ability to plan, organize, and work well under pressure and/or meeting deadlines
  • Ability to handle confidential information with extreme professionalism
  • Ability to work well as a team and independently with minimal direction when necessary
  • Ability to accept supervision
  • Schedule flexibility to accommodate the needs of client
  • Must be able to read and write English
  • Must be 18 years of age or older
  • Successful completion of criminal background screening
  • Effective interpersonal skills
  • Good computer skills including Microsoft, Outlook and Excel.
  • Must be client centered
  • Valid Tennessee Driver’s License and sufficient automobile insurance

Additional Information


Excellent benefits include health insurance, life insurance, retirement fund, paid holidays, paid sick leave, and paid holidays.

How to Apply

Email resume and salary history to Alisha Haddock @


  • Date Posted: May 12, 2020
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 05/26/2020
  • Salary Range: $35,500.00
  • Working Hours: 37-1/2 hrs/wk; 8:00am - 4:30pm