Congratulations to the 2021 Salute to Excellence finalists!

The Journey Home

Housing Case Manager/Coordinator

The Journey Home


Job Summary

The Journey Home, a Christian outreach serving the homeless and disadvantaged of Rutherford County, is accepting applications for a full-time case manager to provide housing navigation and coordination at our Outreach Center.  The selected applicant will work on-on-one with homeless and at-risk clients to evaluate their housing situation and program eligibility, administer assessments to identify assets and obstacles, develop plans with clients that create housing and life solutions for the household, provide support for implementation including housing search, placement and resource engagement for related supportive services, which provide opportunities for lasting change and reintegration into mainstream community life.

Job Responsibilities

As a member of the housing and outreach team, the Housing Coordinator will work collaboratively with other staff members and community partners to deliver resources that provide a holistic approach to client care and maximizs the community-driven approach to problem solving present in Rutherford County.  The Housing Coordinator will provide direct services related to plan development, housing search, the application process, placement and follow-up for homeless and at-risk families and individuals.  The Housing Coordinator will also provide direct and referral resources for planning and preparation for applicants who lack housing pre-requisites in order to expedite housing readiness and placement.

The Housing Coordinator will:

  • Proactively engage clients facing housing instability at the Outreach Center and through referrals
  • Develop client relationships that instill personal value and foster a sense of self-worth
  • Administer and evaluate assessments related to housing readiness
    • Identifying personal assets applicants bring to the situation
    • Assessing needs or obstacles critical to applicants’ goals
    • Helping clients understand, navigate, and coordinate opportunities for housing and resources
  • Assist clients in developing plans for housing pre-requisites, which may include employment/income attainment referrals, credit repair or overcoming other obstacles to housing
  • Collaborate with clients to create Individual Action Plans that promote the over-arching goals of the Housing Programs – housing stability, income attainment, growth and/or reliability, and increased self-determination
  • Counsel clients on budgeting, life skills and daily living, including landlord relationship management, conflict resolution, and act as a liaison between landlords and clients, as needed
  • Facilitate placement in emergency housing, as applicable
  • Assist with the housing search and application process
  • Assist with the development and execution of moving and transition plans for clients moving into housing
  • Cultivate landlord relationships through active communication and advocacy
  • Complete related administrative paperwork and computer work for case files, resource provision, and program requirements
  • Inspect housing units for compliance with minimum housing standards
  • Occasionally resourcing/picking-up/moving furniture/donations for transition into housing
  • Coordinating volunteers, as needed, to assist in the moving process (collaborating with Development Director)
  • Provide follow-up case management after move-in and assess client satisfaction with services, reporting outcomes to management


Professional qualifications:

  • A bachelor’s degree, preferably in social or behavioral sciences or business administration, or 2 years of equivalent social services or housing management experience
  • Desire to promote the vision, ideals, values, mission of the organization
  • Ability to work effectively with people of varying racial, ethnic, cultural, educational, and socio-economic backgrounds
  • A basic understanding of severe mental illness, physical health and substance abuse issues and community response systems
  • Motivational interviewing skills, careful listening skills and sensitivity to other people’s feelings, needs and point of view; demonstrating tact and courtesy
  • Works well in a collaborative, team environment; in “close quarters” in a fast-paced and often stressful environment
  • Proficient with computers and related technology
  • Strong oral and written communication skills, detail oriented
  • Displays appropriate, professional, health boundaries and exercises mature judgment
  • Completes tasks in a timely and efficient manner, using good organizational skills and has the ability to manage multiple cases effectively and efficiently
  • Adapts well to changing priorities and challenging individuals while maintaining a positive and non-judgmental attitude exhibiting care and compassion
  • Familiarity with Housing First, Harm Reduction and Trauma-Informed models of service delivery preferred, but not required
  • Bi-lingual (Spanish) a plus, but not required


Additional Information


Paid holidays, vacation and sick leave

Health care reimbursement $300 monthly (QSEHRA)

How to Apply

To apply:  Send a cover letter summarizing your interest and qualifications for the position along with your resume to  The Journey Home is an Equal Opportunity Employer.  The position will be open until it is filled.  Applications will be reviewed beginning immediately. 


  • Date Posted: June 14, 2021
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Housing
  • Salary Range: 15.00-18.00 hourly DOE
  • Working Hours: 40 hrs/wk M-F 8:00 a.m. - 4:30 p.m.