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Office of Family Safety

High Risk Case Manager

Office of Family Safety


Job Summary

This is a non-Civil Service position in the Office of Family Safety and will provide case management to individuals and/or families who are victims of interpersonal personal violence to meet various needs.

Job Responsibilities

Typical Duties

  • Provide comprehensive trauma-informed case management services to victims served by the Family Safety Center.
  • Pre-screen referred individuals to assess applicability for the program.
  • Determine needs and formulate weekly and monthly case plans to address needs.
  • Manage client intakes, session documentation, and assessments.
  • Monitor clients’ progress toward client-centered goals.
  • Advocate and refer clients to a variety of community resources.
  • Work with a multi-disciplinary team to update and monitor client progress.
  • Facilitate effective communication with service providers and clients.
  • Identify and facilitate meaningful community partnerships with relevant providers.
  • Provide weekly community-based client meetings.
  • Provide support for clients for legal proceedings, as needed.
  • Perform program evaluation and need analysis studies in order to identify programmatic needs.
  • Input and manage client files and data in a timely manner.
  • Provide information for quarterly grant reporting.
  • Engage in ongoing client meetings and training, as required.
  • Comply with Metro Nashville Ethical Standards and the Office of Family Safety’s direct service provision guidelines.
  • Other duties as assigned.


Minimum Qualifications

  • Bachelors’ Degree from an accredited college or university
  • Understanding of interpersonal violence (human trafficking, domestic violence, sexual assault, elder abuse, stalking, and child abuse)
  • Demonstrated ability to work with individuals who have experienced abuse.
  • Demonstrated ability and willingness to engage in positive collaborations with partners
  • Demonstrated skills and knowledge in facilitating a trauma-informed environment
  • Ability to recognize and maintain appropriate boundaries
  • Ability to maintain confidentially
  • Excellent communication and interpersonal skills
  • Experience with data entry and grant reporting


Preferred Experience, Knowledge, Skills, and Abilities

  • Masters’ Degree in related field
  • Access to flexible means of transportation
  • Problem solver; highly efficient; detail-oriented
  • Previous experience working with victims of interpersonal violence (human trafficking, domestic violence, sexual assault, elder abuse, stalking, and child abuse)
  • Experience collaborating with multidisciplinary teams
  • Fluency in another language, preferably Spanish

Additional Information


Full-time, Civil Service positions –
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year

Public Safety – Sworn and Civilian positions –
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year

Part-time, Non Civil Service positions – Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions – contact hiring department for benefits information

Seasonal/Temporary positions – no benefits offered.

How to Apply

Visit https://www.governmentjobs.com/careers/nashville/jobs/3739380/high-risk-case-manager?page=4&pagetype=jobOpportunitiesJobs to apply.

Candidates must submit in the attachment section a cover letter, resume, and a 1 page writing sample on trauma-informed service provision for victims/survivors of interpersonal violence.  
Applications that do not include these required attachments will not be able to be considered.


  • Date Posted: September 30, 2022
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Government
  • Start Date: 10/31/2022
  • Salary Range: 45,000
  • Working Hours: 40 hours/wk M-F 8:00am-4:30pm