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The Refuge Center for Counseling

Front Desk Administrative Assistant

The Refuge Center for Counseling


Job Summary

Mission: The Refuge Center exists to offer excellent, accessible, and affordable mental and emotional healthcare services in support of a transformational impact on communities.

Purpose of the Position:  The Front Desk Administrative Assistant is responsible for “front line” connection with Refuge clients and/or future clients as well as scheduling intakes, managing the waitlist, and scheduling appointments for intakes.

Job Responsibilities

Specific Duties

  • Answer inbound phone calls and return voicemails.
  • Schedule new client intake appointments.
  • Assist client with general questions about The Refuge Center and counseling processes.
  • Provide support for the Hospitality Coordinator by providing assistance for walk-in clients, as needed, and maintaining hard copies of client intake paperwork, etc.
  • Perform special projects or other duties as assigned by the Clinical Director, Assistant Clinical Director, or Front Desk Supervisor.
  • Attend staff meetings on the 3rd and 4th Tuesdays.
  • Communicate general clinical information, when appropriate.
  • Respond to emergency calls and mandated reporting needs according to established procedures and sound judgment.
  • Maintain work area in a neat and orderly manner.
  • Perform duties in a professional manner while exhibiting a courteous and cooperative demeanor to clients, co-workers, management, and the public.
  • Maintain strict confidentiality both internally and externally.

Critical Qualities

  • A passion for the Refuge Center’s mission, vision, and culture to offer affordable, professional counseling services in order to empower, educate, and support individuals, couples, and families in need.
  • Understanding of the importance of mental health, therapy, and the confidential nature of our work.
  • Support policies and procedures of The Refuge Center for Counseling.
  • Ability to be flexible and prioritize responsibilities in a fast-paced, changing work environment.
  • Ability to be self-directed and show initiative.
  • Maintain ethical documentation.


Skills, Education, Experience

  • Minimum of one year of experience working in a clinical setting.
  • One year of case management experience is preferred.
  • Strong written and verbal communication skills.
  • Must possess superior time management and organizational skills with the ability to coordinate multiple schedules based on individual preferences and guidelines.

Additional Information


  • Medical Insurance
  • Paid Time Off
  • Life Insurance
  • Dental & Vision insurance options
  • Perks Program
  • Continuing Education Support

How to Apply

Please send a resume and cover letter to Kaity Campbell, Front Desk Supervisor, at kaity.campbell@therefugecenter.org.




  • Date Posted: January 25, 2024
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Health (Physical, Mental)
  • Working Hours: 40 hrs/wk; M-F