YWCA Nashville & Middle Tennessee
YWCA Nashville & Middle Tennessee
Position is responsible for program enrollment, data collection, safety planning, advocacy, resource linkage, case management, and co-facilitation of Strengthening Families Program groups.
Relationships and Contacts
Within the organization: Initiates and maintains professional working relationships with staff throughout the organization including peers, supervisors/managers, directors, senior and executive management.
Outside the organization: Initiates and maintains professional working relationships with shelter clients, transitional housing clients, community clients, volunteers, general public, vendors, and school staff.
- Identify barriers to client success and make appropriate referrals to overcome those barriers.
- Interact closely with community organizations to remain current on resources available in order to disseminate accurate information; advocates for survivors and makes, and trains others to make, appropriate referrals.
- Serves as family liaison with schools, day care centers and other agencies.
- Provide individual and group support for residents living in Weaver Center, transitional housing clients, and community clients.
- Assess client needs and develop case plans with residents, providing regular sessions to ensure progress.
- Measure results, track data and complete timely documentation
- Facilitate support groups and Strengthening Families groups
- Provide rotating schedule facilitator support
- Maintain accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in consistent and ethical manner.
- Conduct intake and orientation to program and shelter in a timely and caring manner.
- Conduct exit interviews and safety planning with residents departing shelter.
- Respond to crisis calls and makes appropriate referrals.
- Assume responsibility for residential coverage, as appropriate.
- Provide transportation for residents as appropriate.
- Provide support and assistance to volunteers as needed during shift.
- Develop an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
- Monitor resident activity throughout shelter and manage conflict through appropriate intervention.
- Protect confidentiality of clients and client records at all times.
- Attend program staff meetings, in-service training sessions, YW All Staff, and other meetings as requested.
- Perform other duties as assigned.
Education and Experience
Position requires a bachelor’s degree in Social Work or related field. A minimum of 2 years of case management experience preferred or a minimum of 3 years of experience in a related field. Knowledge of Children’s Enrichment Activities, Trauma Informed Care practices, Verbal De-Escalation techniques, Positive Discipline models, Adverse Childhood Experiences and Empowerment based service delivery preferred. A minimum of 1 year of childcare-related experience required.
- Must be fit for travel by automobile and willing to travel independently to reach engagements.
- Ability to carry boxes/materials with various weights up to 25 lbs.
- Ability to move throughout the building as well as sit or remain stationary for extended periods of time.
- Must have the ability to talk, hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl.
- Manual dexterity required for typing and the use of standard office equipment.
- Ability to speak concisely.
- Tolerant to various noise levels: noise level in the work environment varies – may be very quiet to moderate.
- Position requires incumbent to have a valid driver’s license, vehicle insurance and a clear driving record for the last three years.
- Ability to work long and flexible hours, including weekends and evenings.
- Willingness to support the mission of the YWCA and ability to convey its importance both verbally and in writing.
- Ability to work with children of all ages.
- A thorough understanding of Trauma Informed Care.
- Knowledge of positive youth development principles
- Ability to successfully function under pressure in critical situations
- Ability to interact with diverse backgrounds and social economic levels.
- Effectively manage conflict and crises.
- Strong problem solving and analytical thinking.
- Ability to exercise sound judgment and discretion.
- Sensitivity to the needs of DV survivors and their children.
- Excellent organizational and time management.
- Successful collaborative skills working with a variety of groups.
- Excellent interpersonal and relationship building skills.
- Competency with MS Office and willingness to learn database software.
- Understanding and sensitivity of the intersectionality of race and domestic violence.
How to Apply
- Date Posted: December 14, 2021
- Type: Full-Time
- Job Function: Other
- Service Area: Social / Human Services
- Start Date: 01/03/2022
- Salary Range: 17.32/hour
- Working Hours: 40 hrs/week; M-F, 10-6, 2 days 12-8