Emergency Assistance Manager
Emergency Assistance Manager
Temporary Position for COVID-19 Relief
This is one of two temporary, full-time positions available. NeedLink’s Emergency Assistance Manager provides exceptional service to low-income Davidson County residents and connects people in need to targeted resources. This person models a calm and supportive demeanor in a fast-paced environment and creates a culture of compassion among service staff and volunteers.
Currently, all NeedLink financial assistance applications are being accepted online. Some work may be performed remotely with a NeedLink provided laptop. Certain days each week are required for COVID-protected work in the office.
Primary Responsibilities and Essential Functions:
- Respond to urgent needs in a timely manner and ensure that clients know the status of their application.
- Entry of client information in United Way’s Charity Tracker. Training will be provided.
- Request account updates from landlords and utility companies, and notify creditors of pending payments.
- Manage the process of selecting applicants to receive assistance. Ensure that selections align with funding requirements.
- Provide high-quality services to clients referred by other agencies, and assist clients in coordinating services from multiple providers.
- Assist with managing office needs.
- Social work or related education from a four-year college required. For those without a social work education, cover letter must clearly state how education and experiences have prepared them to understand the challenges of poverty.
- ACEs or Trauma-Informed Care certification preferred.
- 3-5 years’ experience working in an office, including at least one year in a social services setting.
Knowledge, Skills, and Abilities:
- Proficiency in MS office, especially Word, Excel, and Outlook.
- Ability to troubleshoot basic computer and office equipment, including PC’s, internet equipment, printers and fax machines.
- Compassion and empathy for all people, especially our city’s low-income families, seniors, and people with disabilities.
- Understanding the unique challenges that face low-income communities and passion for addressing issues related to poverty, housing, and hunger.
- Strong organizational skills and the ability to make challenging prioritization decisions.
- Self-motivation in contributing to team efforts.
- Excellent customer service and communication skills that are apparent in writing, emails, phone conversations, one-on-one and group interactions.
- Ability to respectfully, calmly interact with people who may be angry, difficult, upset, or experiencing mental health episodes.
NeedLink staff members are currently working in the office and remotely with a phone and laptop provided. This position may be considered a remote position after training is complete.
How to Apply
Please submit a cover letter, including salary requirements and resume to Lee Anne Wills, Executive Director, email@example.com.
- Date Posted: September 8, 2020
- Type: Full-Time
- Job Function: Programs and Service Delivery
- Service Area: Housing
- Start Date: 09/18/2020
- Working Hours: 40 hrs/wk; M-F, 8am - 5 pm