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NeedLink Nashville

Emergency Assistance Manager

NeedLink Nashville


Job Summary


Emergency Assistance Manager

Temporary Position for COVID-19 Relief

NeedLink Nashville



This is one of two temporary, full-time positions available. NeedLink’s Emergency Assistance Manager provides exceptional service to low-income Davidson County residents and connects people in need to targeted resources. This person models a calm and supportive demeanor in a fast-paced environment and creates a culture of compassion among service staff and volunteers.

Currently, all NeedLink financial assistance applications are being accepted online. Some work may be performed remotely with a NeedLink provided laptop. Certain days each week are required for COVID-protected work in the office.

Job Responsibilities

Primary Responsibilities and Essential Functions:

  • Respond to urgent needs in a timely manner and ensure that clients know the status of their application.
  • Entry of client information in United Way’s Charity Tracker. Training will be provided.
  • Request account updates from landlords and utility companies, and notify creditors of pending payments.
  • Manage the process of selecting applicants to receive assistance. Ensure that selections align with funding requirements.
  • Provide high-quality services to clients referred by other agencies, and assist clients in coordinating services from multiple providers.
  • Assist with managing office needs.



  • Social work or related education from a four-year college required. For those without a social work education, cover letter must clearly state how education and experiences have prepared them to understand the challenges of poverty.
  • ACEs or Trauma-Informed Care certification preferred.
  • 3-5 years’ experience working in an office, including at least one year in a social services setting.


Knowledge, Skills, and Abilities:

  • Proficiency in MS office, especially Word, Excel, and Outlook.
  • Ability to troubleshoot basic computer and office equipment, including PC’s, internet equipment, printers and fax machines.
  • Compassion and empathy for all people, especially our city’s low-income families, seniors, and people with disabilities.
  • Understanding the unique challenges that face low-income communities and passion for addressing issues related to poverty, housing, and hunger.
  • Strong organizational skills and the ability to make challenging prioritization decisions.
  • Self-motivation in contributing to team efforts.
  • Excellent customer service and communication skills that are apparent in writing, emails, phone conversations, one-on-one and group interactions.
  • Ability to respectfully, calmly interact with people who may be angry, difficult, upset, or experiencing mental health episodes.

Additional Information


NeedLink staff members are currently working  in the office and remotely with a phone and laptop provided. This position may be considered a remote position after training is complete.

How to Apply

Please submit a cover letter, including salary requirements and resume to Lee Anne Wills, Executive Director,


  • Date Posted: September 8, 2020
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Housing
  • Start Date: 09/18/2020
  • Working Hours: 40 hrs/wk; M-F, 8am - 5 pm