Congratulations to the 2021 Salute to Excellence finalists!

NeedLink Nashville

Emergency Assistance Manager-Part-time

NeedLink Nashville


Job Summary

The Emergency Assistance Manager provides exceptional service to low-income Davidson County residents and connects people in need to additional community resources. This staff member will model a calm and supportive demeanor in a fast-paced environment and will maintain the culture of compassion with service staff and volunteers.

Job Responsibilities

Primary Responsibilities and Essential Functions:

  • Provide one-on-one resource counseling and crisis management for clients with acute needs.
  • Respond to urgent needs in a timely manner and ensure that clients know the status of their applications.
  • Request account updates from landlords and utility companies, and notify creditors of pending payments.
  • Provide high-quality services to clients referred by other agencies, and assist clients in coordinating services from multiple providers.
  • Assist with managing office needs, including making copies, supplying client applications, and restocking waiting room brochures, etc.


  • Social work or related education from a four-year college required. For those without a social work education, cover letter must clearly state how education and experiences have prepared them to understand the challenges of poverty.
  • ACE or Trauma-Informed Care certification preferred.
  • Minimum 2 years’ experience working in an office, including at least one year in a social services setting or as a social services intern.
Knowledge, Skills, and Abilities:
  • Proficiency in MS office, especially Word, Excel, and Outlook.
  • Ability to quickly learn to navigate, input, and export data from Charity Tracker and Formstack.
  • Strong organizational skills.
  • Ability to operate and troubleshoot basic computer and office equipment, including PC’s, internet equipment, printers and fax machines.
  • Compassion and empathy for all people, especially our city’s low-income families, seniors, and people with disabilities.
  • Ability to respectfully, calmly and maturely interact with people who may be angry, difficult, upset, experiencing mental health episodes or disabled.
  • Understanding of the unique challenges that face low-income communities and passion for addressing issues related to poverty, housing, and hunger.
  • Knowledge of Nashville and Nashville’s housing and/or social service sectors.
  • Ability to make challenging prioritization decisions
  • Self-motivation in contributing to team efforts.
  • Excellent customer service and communication skills that are apparent in writing, emails, phone conversations, one-on-one and group interactions.

Additional Information


  • This is a part-time, in-office employment opportunity (approximately 20 hours per week)
  • For this part-time position, after 6 months’ employment, NeedLink offers a total of 5 days PTO (paid time off for sickness or vacation) during the first year of employment.
  • 7 Holidays are observed in addition to a paid year-end Holiday break
  • NeedLink values and supports the professional development of our staff.

How to Apply

To apply: Please submit a cover letter, including salary requirements, and resume to Lee Anne Wills, Executive Director, Please do not contact by phone.

Applications are ongoing until the position is filled by a highly qualified candidate.

Lee Anne Wills
NeedLink Nashville
P.O. Box 91107
Nashville, TN 37209


  • Date Posted: June 25, 2021
  • Type: Part-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Housing
  • Start Date: 07/12/2021
  • Salary Range: based upon experience
  • Working Hours: arranged upon hire