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Nashville Adult Literacy Council

ELL Tutor Program Manager

Nashville Adult Literacy Council


Job Summary


Founded in 1982, the mission of the Nashville Adult Literacy Council (NALC) is for Nashville adults to learn the reading, writing, and English-speaking skills they need for a better life. NALC is a 501(c)(3) non-profit that serves two types of learners: 1) adults who read or comprehend at less than an eighth-grade proficiency, and 2) adult immigrants who want to improve their English skills. We provide our learners with a safe place to learn and grow. We recognize that not everyone learns in the same way or wants the same things. This is why we offer one-on-one tutoring in addition to classroom instruction, so each learner gets the attention needed for success.


NALC is seeking to add a full-time Tutor Program Manager for English Language Learners working with volunteer tutors.

Job Responsibilities

Roles and Responsibilities:

  • Develop Burlington English lesson plans or “program guides” for volunteer tutors to work with learners on a computer, both in person and over Zoom.
  • Create training plans and materials for volunteer tutors. 
  • Conduct engaging volunteer tutor trainings with clear objectives, both online and in person.
  • Ensure training environment is warm and inviting and that volunteer tutors have opportunities for meaningful relationships and participation.
  • Coordinate volunteer tutor and learner matches.
  • Schedule and conduct initial follow up meetings with matched tutor and learner to develop tutoring plan and track progress.
  • Utilize email to communicate with volunteer tutors, establishing and communicating clear objectives for all lessons.
  • Counsel learners and tutors working through challenges and barriers to educations as they arise.
  • Assist volunteer tutors with technology issues when logging into Zoom, Burlington English, and other online applications, as needed.
  • Monitor Volunteer Tutor and learner progress in Burlington English.
  • Use Salesforce to track volunteer tutor and learner progress.
  • Attend and assist in registrations and assessments, as needed. 
  • Demonstrate sensitivity to and awareness of cultural differences and education attainment of learners.  
  • Work collaboratively and maintain prompt communication with instructors and NALC staff.  
  • Maintain confidentiality of learner records and personal information. 
  • Turn in timesheet and prepare other forms when requested. 
  • Participate in staff development and training sessions with a willingness to work as part of a team.
  • Collaborate with community partners ensuring program/learner goals are achieved.
  • Focus on ways to make our tutoring program efficient, scalable, and replicable.

Additional Responsibilities:

  • Assist with volunteer recruiting, community awareness, and fundraising throughout the year, if needed.
  • Assist with office operations as needed.
  • Attend trainings and/or in-service locally.
  • Represents NALC in the community, collaborating with other organizations, and professionals in a shared programmatic space.
  • Other duties as assigned.



  • Commitment to NALC’s mission and the ability to convey its message.
  • High level of patience, positive attitude, and flexibility.
  • High levels of motivation, self-reliance, and independence.
  • Ability to troubleshoot/problem solve.
  • Excellent technology skills with ability to help others with technology questions and issues.
  • Strong communication, administrative, and organizational skills.
  • Ability to work independently while prioritizing and managing a varied workload.
  • Ability to express ideas clearly, both in written and oral communications. Strong interpersonal and verbal communication skills.
  • Ability to plan, prioritize, manage, control and execute tasks in a timely and organized manner.

Education and Experience:

  • A bachelor’s degree or higher preferred, M.A. in TESOL or TFLI Certification a plus.
  • Minimum 3-years ESL teaching experience with qualification or 5-years of equivalent work experience.
  • Demonstrated knowledge of ESL teaching strategies.
  • Proficiency with Internet, E-Mail, Microsoft Office (especially Excel, Word, and PowerPoint) Google (Sheets and Forms), and Zoom (scheduling, screen sharing, breakout rooms, chat, etc.).
  • Familiarity with Burlington English and CASAS.
  • Excellent written and oral English proficiency.
  • Arabic and Spanish proficiency a plus.

Additional Information


Health insurance is available for employee only (no dependents).

How to Apply

Send resume to Qualified candidates will be contacted for an interview. No calls. Applications without requested information will not be considered.



  • Date Posted: June 22, 2021
  • Type: Full-Time
  • Job Function: Educator
  • Service Area: Education
  • Start Date: 07/06/2021
  • Working Hours: 40 hrs/week, some evening hours required