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Catholic Charities of Tennessee

Eligibility Specialist

Catholic Charities of Tennessee


Job Summary

Catholic Charities has an opening for the position of Eligibility Specialist for the Refugee and Immigration Services Department.  This position is full-time and located at the Catholic Pastoral Center at 2806 McGavock Pike, Nashville, TN 37214.  Hours are generally 8:00 a.m. and 4:30 p.m. Monday through Friday, but flexibility is required.

Job Responsibilities

  • Determine initial and/or continued client eligibility for Refugee Cash Assistance (RCA) and Refugee Medical Assistance (RMA).
  • Serve as Liaison to the state office in RCA and RMA affairs.
  • Provide education to clients regarding rights and responsibilities under these programs and electronic submission of documents.
  • Provides education and assist clients applying to the state’s Temporary Assistance for Needy Families (TANF) program and Supplemental Nutrition Assistance Program (SNAP).
  • Verify eligibility documentation.
  • Maintain accurate client records and documentation in Salesforce.
  • Participate in regular team meetings and planning sessions with the team.
  • Assist other team members on an as-needed basis.



  • High school diploma or GED.
  • Experience working with Microsoft Office applications required.
  • Experience working with refugees preferred.
  • Knowledge of eligibility requirements for TANF and SNAP.

Other Skills or Requirements:

  • Ability to facilitate intercultural communication and to create an environment where differences are respected.
  • Ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
  • Ability to handle confidential information with extreme professionalism.
  • Ability to plan and organize work and to work well under pressure.
  • Ability to follow tasks through to completion.
  • Effective interpersonal skills including emotional intelligence, reliability, positivity, negotiation, empathy, and openness to feedback.
  • Strong written and verbal communications skills.
  • Ability to work well as a team and independently with minimal direction.
  • Basic computer proficiency, ability to learn databases.
  • Bilingual (Spanish) strongly

Additional Information


  • Paid time off and thirteen (13) paid holidays
  • 403b plan with company match
  • Health insurance, vision, and dental coverage.
  • Employee Assistance Program & Wellness support
  • Voluntary benefits


How to Apply

Qualified candidates should send a resume and a cover letter detailing interest, desired salary, and available start date to: https://recruiting.paylocity.com/recruiting/jobs/Apply/1443635/CATHOLIC-CHARITIES-OF-TENNESSEE-INC/Bilingual-Case-Manager

Catholic Charities of Tennessee is an equal opportunity employer. Catholic Charities does not discriminate in regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Satisfactory completion of a background and reference check is required.


  • Date Posted: December 20, 2022
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Working Hours: 37.5 hrs./wk.