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The ALS Association Tennessee Chapter

Director of Care Services

The ALS Association Tennessee Chapter


Job Summary

The Director of Care Services is responsible for overall management and quality of The ALS Association Tennessee Chapter’s care services programs. This position serves to oversee Care Services programs and staff, coordinate mission delivery to individuals with ALS and their families and may carry a caseload of ALS clients as needed.   

Job Responsibilities

Core duties and responsibilities include the following: (Other duties may be assigned)

  • Program Development and Management
    • Serve as lead Care Services staff member to develop, manage and evaluate all existing or new programs according to strategic plan and annual goals as approved by CEO.
      • Current Care Services programs include: Support Groups, Equipment Loan, General Grant Program, Communications/Assistive Technology
    • Develop and implement necessary program policies and procedures.
    • Serve as lead contact to program-related vendors or partners.
    • Assist in program grant development and evaluation/reporting.
    • Support the Association’s advocacy/public policy efforts.
  • Strategic Planning and Evaluation
    • Collaborate closely with CEO and Board of Directors to develop strategic plans and goals for Care Services; solicit input from other staff members as appropriate,
    • Develop and implement annual operational plans to meet established Care Services goals
    • Assist CEO in Care Services annual budget development.
    • Prepare reports or other evaluations to measure Care Services impact and alignment with strategic goals.
    • Serve as liaison to National Care Services staff.
    • Collaborate with Development staff to promote fundraising and other special events as appropriate.


  • Staff Management
    • Lead Care Services team and support Care Services staff to meet annual goals and advance mission as a collaborative team.
    • Assist CEO in designing Care Services staff positions and recruitment efforts, should open position occur.
    • Develop staff goals to align with strategic plan and Care Services annual goals.
    • Evaluate Care Services staff performance and report to CEO accordingly.
  • Information and Referral
    • Coordinate implementation of Care Services programs as needed.
    • Document engagements with individuals with ALS and their families and complete related services reports.
    • Monitor staff workload and assign support from other staff as needed.
    • Provide education, information and referrals related to advanced directives, community resources, insurance, social security disability, vocational rehabilitation, private duty care, home care, hospice, ALS National Registry, financial support resources, VA benefits and other various identified needs as appropriate.
    • Provide active emotional support to individuals with ALS and their caregivers/family members as needed.
    • Provide education to individuals with ALS and caregivers/family members on Chapter programs and services, as well as other community resources as appropriate.
  • ALS Clinics  
  • Manage clinic development, relationships and provides support for ALS related clinics including MOU/BAA and regular meetings with Medical Director.
  • May act as a Licensed Independent Social Worker specializing in ALS within an ALS Clinic Setting if required.
  • Outreach, Provider Relations and Educational Training
    • Serve as lead Care Services staff to develop, manage and evaluate all outreach, provider relations and educational training for the Chapter.
    • Actively build referral base and relationships with relevant healthcare providers and other professionals who serve individuals with ALS in region.
    • Promote, develop and provide in-service educational trainings for various provider and community groups.
    • Develop and manage promotional strategies to serve increasing number of individuals with ALS across state.


Required Education and/or Experience    

  • Master’s Degree preferred. Bachelor’s Degree considered with relevant experience. MSW preferred but will consider other degrees with appropriate healthcare experience. 
  • Minimum five (5) years of related professional experience, with particular emphasis in medical social work and leadership/management experience required.


  • High degree of resourcefulness and knowledge of community resources.
  • Strong coping skills and empathy; ability to strike appropriate balance between personal connection and professional relationship.
  • Skilled communicator with superior interpersonal, verbal and written communication skills; comfortable making presentations and meeting with a variety of people and organizations to build and sustain impactful relationships.
  • Demonstrated ability to utilize management skills such as problem solving, critical thinking, budget/program planning, performance improvement, organizational planning, implementing and monitoring performance standards.  Grant Management and evaluation experience a plus.
  • Goal-oriented and high degree of self-initiative, motivation and discipline.
  • Ability to work under and comply with continuous and multiple deadline and evolving priorities. 
  • Ability to manage multiple projects simultaneously.
  • Strong computer/technology skills.  Proficiency with Microsoft Office and an understanding of CRM databases such as Donor Pro and Salesforce preferred.
  • Must be willing to work evenings/weekends for special projects and events when necessary.
  • Must have and maintain a valid driver’s license.
  • Ability to move lift 30 lbs and push/pull 100 lbs.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

Additional Information


  • Paid time off
  • Holiday pay
  • Health, dental, vision and long term disability insurance
  • Professional development opportunities

How to Apply

This is a hybrid office position located in Nashville. Some statewide and out of state travel will be required as necessary. 

To Apply:
Qualified and interested candidates please submit your cover letter, resume and salary history to hr@alstn.org


  • Date Posted: April 19, 2021
  • Type: Full-Time
  • Job Function: Clinician
  • Service Area: Health (Physical, Mental)
  • Working Hours: M-F, 8:00am - 4:30pm