2024 Membership Renewal is now open! Renew your organization’s membership today!

Martha O'Bryan Center

Database Manager

Martha O'Bryan Center


Job Summary

The Database Manager assists in training staff on the database, manages the database, and provides technical support related to the database. This is a full-time, regular position, located at the Martha O’Bryan Center. This position reports to the Senior Director of Data and Evaluation. 

Job Responsibilities


  • Assists in training staff on the database, including initial onboarding, and at regular intervals. 
  • Manages 3rd party Developers. 
  • Completes simple development tasks as needed.
  • Communicate with stakeholders [the grants team and direct service staff] to keep data collection and reporting aligned with program requirements. 
  • Manages the database (Sales Cloud, with NPSP and Exponent Case Management packages) including:
  • Maintenance (small changes, data cleanups, new reports and dashboards, etc.)
  • Batch uploading/updating as needed to assist staff with large-scale data entry and to maintain continuity with external databases
  • User/license and security settings management
  • Stays up to date with Salesforce and Exponent Case Management (ECM) announcements as well as industry developments, particularly in security, and communicates and/or acts on those updates as needed. 
  • Maintains written policies/user
  • Other duties may be assigned.  


Minimum Qualifications  

  • Associate’s degree required.
  • Two years of related work experience.

Preferred Qualifications:

  • Non-profit experience.
  • Bachelor’s degree.

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration. 

Knowledge and Abilities: 

  • Proficiency in Salesforce.
  • Ability to work well in a team, as well as independently with minimal direction.
  • Patience, especially when teaching others (for technical and onboarding needs).
  • Willingness to assist with emergent needs when requested.
  • Maintains a high level of confidentiality regarding sensitive information.
  • Ability to communicate complex ideas.
  • Builds and maintains positive relationships with internal and external constituents.
  • High level of detail and accuracy.
  • Maintains credibility through sincerity, honesty, and discretion
  • Strong project management skills.
  • Strong time management skills; uses time effectively; consistently meets deadlines.
  • Strong interpersonal skills; and excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Strong organizational skills.
  • Documents regularly, thoroughly, accurately, and completely.
  • Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
  • Computer literate including familiarity with word processing, spreadsheet, database, desktop publishing software, email, and the internet.

Special Demands: 

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. 

  • Ability to be flexible with work schedule in order to respond to partner and client needs.
  • Limited regional travel within Middle Tennessee (up to 10%).

Additional Information


Medical, dental, vision, disability and life insurance plans, our 401(k)-retirement match plan 

How to Apply

Apply HERE


  • Date Posted: November 17, 2023
  • Type: Full-Time
  • Job Function: Analytics / Evaluation
  • Service Area: Children / Youth
  • Salary Range: $45,000.00 - $55,000.00