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Martha O'Bryan Center

Database Manager

Martha O'Bryan Center

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Job Summary

The Database Manager assists in training staff on the database, manages the database, and provides technical support related to the database. This is a full-time, regular position, located at the Martha O’Bryan Center. This position reports to the Senior Director of Data and Evaluation. 

Job Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Assists in training staff on the database, including initial onboarding, and at regular intervals. 
  • Manages 3rd party Developers. 
  • Completes simple development tasks as needed.
  • Communicate with stakeholders [the grants team and direct service staff] to keep data collection and reporting aligned with program requirements. 
  • Manages the database (Sales Cloud, with NPSP and Exponent Case Management packages) including:
  • Maintenance (small changes, data cleanups, new reports and dashboards, etc.)
  • Batch uploading/updating as needed to assist staff with large-scale data entry and to maintain continuity with external databases
  • User/license and security settings management
  • Stays up to date with Salesforce and Exponent Case Management (ECM) announcements as well as industry developments, particularly in security, and communicates and/or acts on those updates as needed. 
  • Maintains written policies/user
  • Other duties may be assigned.  

Qualifications

Minimum Qualifications  

  • Associate’s degree required.
  • Two years of related work experience.

Preferred Qualifications:

  • Non-profit experience.
  • Bachelor’s degree.

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration. 

Knowledge and Abilities: 

  • Proficiency in Salesforce.
  • Ability to work well in a team, as well as independently with minimal direction.
  • Patience, especially when teaching others (for technical and onboarding needs).
  • Willingness to assist with emergent needs when requested.
  • Maintains a high level of confidentiality regarding sensitive information.
  • Ability to communicate complex ideas.
  • Builds and maintains positive relationships with internal and external constituents.
  • High level of detail and accuracy.
  • Maintains credibility through sincerity, honesty, and discretion
  • Strong project management skills.
  • Strong time management skills; uses time effectively; consistently meets deadlines.
  • Strong interpersonal skills; and excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Strong organizational skills.
  • Documents regularly, thoroughly, accurately, and completely.
  • Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
  • Computer literate including familiarity with word processing, spreadsheet, database, desktop publishing software, email, and the internet.

Special Demands: 

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. 

  • Ability to be flexible with work schedule in order to respond to partner and client needs.
  • Limited regional travel within Middle Tennessee (up to 10%).

Additional Information

Benefits

Medical, dental, vision, disability and life insurance plans, our 401(k)-retirement match plan 

How to Apply

Apply HERE

Details

  • Date Posted: November 17, 2023
  • Type: Full-Time
  • Job Function: Analytics / Evaluation
  • Service Area: Children / Youth
  • Salary Range: $45,000.00 - $55,000.00