Join CNM as a member for 2021! Explore our membership benefits here.

The Family Center

Data Coordinator

The Family Center


Job Summary

The Family Center – a growing, fast paced nonprofit serving families across the state through offices in Davidson and Rutherford Counties – seeks a dynamic new “family member” to coordinate and carry out oversight of its databases (DonorPerfect, Salesforce, Classy) and internal dashboards (Excel, PowerPoint). Qualified candidates must have a willingness to embrace a Trauma Informed Culture that honors all races, religions, cultures, sexual orientations, and gender identities.

The Coordinator, Data is integral in helping TFC pursue our mission of breaking multigenerational cycles of childhood trauma. Competitive candidates will welcome a curiosity to learn and grow personally and professionally, greet challenges with flexibility and a collaborative approach, and pursue excellence in work products and community presence.

TFC is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. 

Job Responsibilities

Essential Duties & Responsibiliies

  • Development
    • DonorPerfect Database
      • database configuration and management, continuous updating of processes and procedures
      • data entry, gift processing, and donor/gift acknowledgment
      • regular reporting and list generation
      • contact information compilation and maintenance
      • updating and automating of processes required
      • direct mail/other mailings – pull data/mail merges/etc for  multiple donor mailings (appeals, invitations, list clean up, tracking, and reporting)
    • Grant Reporting
      • ensure timely provision of statistics for grant writing and reporting purposes
      • assist with annual report statistics and deadline-based reporting
    • Donor Support
      • oversee processing of all recurring donor payments and all other gifts
      • oversee pledge reporting and collections
      • provide support for assigned tasks relating to fund development, grants, and marketing efforts
  • Program 
    • Salesforce Database
      • database processes and procedures for data entry and reporting
      • oversees data collection and entry from TFC staff, interns, volunteers, etc.
      • contact information compilation and ongoing maintenance
    • Database Reporting
      • monthly, quarterly, annual reporting to fulfill government grants and foundations
      • other reports as needed in a timely and efficient basis
  • Dashboards
    • regularly update organizational dashboards to ensure targeted goal attainment
    • work with staff to obtain data necessary for dashboard updating on a monthly basis
    • work with CEO to ensure dashboards are ready for external communication
  • Data to Budget Reconciliation
      • assist  with monthly reconciliation between DonorPerfect and finance accounting system
      • prepare and send data for annual audit and 990 preparation
  • Online or Special Events
    • oversee event management databases (auction, registration, ticket sales, acknowledgments, communications, collections)
      • configuration, management, processes, procedures
      • data entry and reporting
      • contact information compilation and maintenance
      • staff and volunteer training (to ensure “event-specific” success)
    • provide technical support for event, working with AV vendors and staff on needs
  • Other Duties as Required or Assigned


Required Capabilities, Skills, & Knowledge:

  • Bachelor’s degree or equivalent work experience
  • proficiency in Microsoft Office/365, Salesforce, and DonorPerfect (or similar systems)
  • a focus on accuracy
  • 3 to 5 years of experience and proven competency in data entry and database use/management
  • customer and donor focus with excellent interpersonal and communication skills inclusive of diverse populations and personalities
  • mature, responsible, driven, and able to work independently with minimal supervision and on a team
  • excellent organization and project management skills
  • nonprofit experience preferred but not required
  • openness to a work culture that is very fast paced and growing rapidly across Middle Tennessee
  • willingness to herd cats to meet deadlines
  • must have reliable transportation and a valid driver’s license

Additional Information


  • Health, Dental, Vision, Short Term Disability Insurance
  • Generous PTO and Holidays
  • Casual and Pet Friendly Work Environment
  • Flexible Hours (and work from home option during Pandemic)
  • Making a difference while earning a living!

How to Apply

Please send a Cover Letter and Resume to:

Laura Ferguson-Mimms, Senior Director Strategy & Impact



  • Date Posted: February 16, 2021
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Children / Youth
  • Start Date: 04/01/2021
  • Salary Range: $30k to $35k
  • Working Hours: 40hrs/wk; flexible hours