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Discipleship Ministries

Customer Care Manager

Discipleship Ministries

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Job Summary

The Customer Care Manager uses high-level problem-solving skills to resolve complex customer issues and is the escalation point for challenging customer issues. Oversees the Call Center representatives and their work; monitor processes, identifies, and provides training to the reps as needed. 

Job Responsibilities

This position is the escalation point for complicated customer issues. Is extremely skilled in multiple custom software systems and innovatively uses those systems to piece together information needed to resolve problems. Processes information quickly and efficiently and crafts questions to get to the heart of a customer’s concern. Has a deep knowledge of the organization and identifies appropriate staff involvement needed to resolve customer concerns.

Qualifications

The successful candidate must have excellent record keeping, time management, and internal and external communication skills.

Education / Experience

Bachelor’s degree or equivalent work experience, required / One to three years of experience working in a customer service environment (required), preferable in a management role.

Additional Information

Benefits

Includes Medical, Dental, Vision, Life Insurance, Pension etc.

How to Apply

To be considered for this opportunity please send a cover letter and resume to Human Resources via email at employment@umcdiscipleship.org.

Discipleship Ministries is an Affirmative Action Employer.  M/F/D/V EOE.

 

Details

  • Date Posted: April 15, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Religious
  • Start Date: 05/23/2022
  • Salary Range: $45,000 - $50,000
  • Working Hours: 37.5 hrs/wk; M-F, 8:00 am - 4:30 pm