Discipleship Ministries
Customer Care Manager
Discipleship Ministries
Job Summary
The Customer Care Manager uses high-level problem-solving skills to resolve complex customer issues and is the escalation point for challenging customer issues. Oversees the Call Center representatives and their work; monitor processes, identifies, and provides training to the reps as needed.
Job Responsibilities
This position is the escalation point for complicated customer issues. Is extremely skilled in multiple custom software systems and innovatively uses those systems to piece together information needed to resolve problems. Processes information quickly and efficiently and crafts questions to get to the heart of a customer’s concern. Has a deep knowledge of the organization and identifies appropriate staff involvement needed to resolve customer concerns.
Qualifications
The successful candidate must have excellent record keeping, time management, and internal and external communication skills.
Education / Experience
Bachelor’s degree or equivalent work experience, required / One to three years of experience working in a customer service environment (required), preferable in a management role.
Additional Information
Benefits
Includes Medical, Dental, Vision, Life Insurance, Pension etc.
How to Apply
To be considered for this opportunity please send a cover letter and resume to Human Resources via email at employment@umcdiscipleship.org.
Discipleship Ministries is an Affirmative Action Employer. M/F/D/V EOE.
Details
- Date Posted: April 15, 2022
- Type: Full-Time
- Job Function: Administrative
- Service Area: Religious
- Start Date: 05/23/2022
- Salary Range: $45,000 - $50,000
- Working Hours: 37.5 hrs/wk; M-F, 8:00 am - 4:30 pm