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Office of Family Safety- Metro Nashville

Community Outreach Advocate

Office of Family Safety- Metro Nashville


Job Summary

This is a non-Civil Service position in the Office of Family Safety and will provide full advocacy services to community-based clients and will serve as a liaison primarily in the community to assist victims of interpersonal violence in achieving safety and resource utilization to be free of violence.  This position will partner with non-profit organizations, law enforcement, the Sheriff’s Office, the District Attorney’s Office, Department of Human Services with the State of Tennessee, Legal Aide, and other programs as needed.  This position will be stationed at various community-based sites determined by client needs and as identified by the Office of Family Safety.

Job Responsibilities

Typical Duties
  • Provides crisis intervention and advocacy services for victims of interpersonal violence (with a focus on target population) including:
    • Safety planning
    • Needs assessments
    • Referral services and connection to resources
    • Risk/Danger Assessment
    • Education
  • Assists victims in completing the ex- parte order of protection paperwork, presenting to the Court Commissioner, and understanding the court process and protections of an order of protection
  • Assists with resources for basic needs
  • Prepares high risk case review:
    • Reviews cases for high risk assessment team
    • Gathers needed history and documentation for presentation
  • Assists the Interpersonal Crimes Branch of the Metro Nashville Police Department with walk-ins, including safety planning, resource location, order of protection paperwork, court preparation, and explaining court procedures (Civil and Criminal).
  • Makes referrals to link clients to a wide range of resources and services (internal partner connections and external partner referrals).
  • Assists with Victims’ Compensation applications.
  • Assists in the management and support Office of Family Safety Survivors/Voices Group.
  • Assists in the management of social media accounts, website, and newsletters.
  • Attends/Assists outreach and engagement team with trainings and community events as requested by supervisor.
  • Develops and facilitates public awareness activities that are designed to inform survivors of interpersonal violence of their rights, services available to them, and to provide them with assistance.
  • Engages in activities that support a coordinated and comprehensive response to survivors of interpersonal violence included but not limited to participation on OFS and partner agency task forces, work groups, and committees related to OFS mission, vision, and values.


Minimum Qualifications
  • Bachelor’s degree from an accredited college or university.
  • Driver’s License and reliable transportation.
  • Ability to work varied shift.
  • Experience in community engagement.
  • Experience translating materials.
  • Strong administrative skills with Microsoft program (Excel, Access, PowerPoint).
  • Demonstrated understanding of the dynamics of domestic violence and effective intervention strategies.
  • Experience interpreting for people experiencing trauma.
  • Experience in project leadership and/or organizational change facilitation.
  • Demonstrated ability and willingness to engage in positive collaboration with individuals and groups with diverse perspectives.
  • Strong interpersonal skills.
  • Excellent written and oral communication skills.
  • Strong organizational skills.
  • Background check.


Preferred Experience, Knowledge, Skills, and Abilities
  • Minimally two years’ experience working with victims of domestic violence and/or sexual assault or related issues.
  • Experience serving communities from diverse backgrounds.
  • Problem solver, highly efficient, and detail oriented.
  • Comfortable working independently.
  • Experience with data management and analytics, particularly Microsoft Access.
  • Experience in graphic design, content development, and social media management .
  • Experience working in or with both non-profits and the criminal justice system.
  • Experience working with multidisciplinary teams/collaboratives.
  • Experience working under and reporting on grants.
  • Social Work or Counseling licensure.

Additional Information


Full-time, Civil Service positions –
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year

Public Safety – Sworn and Civilian positions –
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year

Part-time, Non Civil Service positions – Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions – contact hiring department for benefits information

Seasonal/Temporary positions – no benefits offered.

How to Apply

Candidates must submit in the attachment section a cover letter, resume, references, and a 1-2 page writing sample related to at least one of the following topics:

  • Domestic violence
  • Sexual assault
  • Rates of abuse for incarcerated women
  • Human trafficking
  • Child abuse

 Applications that do not include these required attachments will not be able to be considered.  


Candidates with accreditations earned in a foreign institute are encouraged to apply.
Note:  Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Requests for ADA accommodation for the recruitment process should be directed to 615-862-6640.


  • Date Posted: September 2, 2022
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Government
  • Start Date: 09/30/2022
  • Salary Range: 47,000
  • Working Hours: 40 hours/wk M-F 8:00am-4:30pm