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THDA

Collection Specialist

THDA

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Job Summary

Division: Mortgage Loan Servicing

Reports to: Collection Manager

Location: Nashville, TN

Full-time/Part-time: Full-Time

Salary Grade: 30

Monthly Salary Range Minimum: $3,365

FLSA Classification: Non-exempt (01)

Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY:  Completes activities relating to the collection of mortgage amounts due and borrower account administration. This work requires direct contact with the public, the exercise of good judgment and the application of Tennessee Housing Development Agency (THDA) policies and procedures as they relate to the application of payments, collection of amounts past due, loss mitigation, borrower counseling and other general customer service inquiries. 

Job Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Makes outgoing calls to customers to attempt to assess reasons for default and make satisfactory arrangements to bring accounts back into a current standing.
  • Answers incoming phone calls and responds to customer requests for information on their accounts.
  • Sets active follow up arrangements on accounts, records notes and financial data.
  • Provides primary phone support through the Loan Servicing call center including incoming and outgoing follow up communications.
  • Follows insurer guidelines for delinquent account management and collects documentation to support account activity.
  • Provides assistance with borrower counseling, loss mitigation and foreclosure avoidance.
  • Provides assistance with mailing letters, forms or other customer contacts.
  • Assists customers with web site functionality, password resets, and other requests for account data.
  • Maintains and files electronic information to customer accounts with proper noting and documentation.
  • Assists with error resolution and customer complaint tracking.
  • Provides back up for other Loan Servicing functions.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

  • High school diploma or GED.
  • Collections experience, with mortgage collections experience preferred.
  • Telephone customer service experience.
  • Successful completion of Mortgage Bankers Association “Basics of Mortgage Servicing” course preferred.

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Qualifications

Special Demands:

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

  • The ability to use a phone headset for long periods of time.
  • While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle or feel; and talk and hear.
  • The employee is occasionally required to walk; reach with hands and arms, and stoop, kneel, or crouch.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

  • A valid driver’s license

For the past five years, the candidate’s driving record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Additional Information

Benefits

BENEFITS: THDA offers an excellent benefits package: medical, dental, vision, and life insurance options; disability insurance ; retirement plans; flexible benefits pre-tax accounts for medical, dependent care, transportation; and parking; annual leave and sick leave that begin accruing after the first month of employment; and 11 paid holidays per year. We also offer work life balance opportunities through alternative work schedules, flexible schedules, and telecommuting.

How to Apply

EQUAL OPPORTUNITY/EQUAL ACCESS/AFFIRMATIVE ACTION EMPLOYER

APPLICATION MUST BE COMPLETE AND RESUME ATTACHED FOR CONSIDERATION

PLEASE VISIT OUR WEBSITE AT WWW.THDA.ORG AND FOLLOW THE ONLINE APPLICATION INSTRUCTIONS

Details

  • Date Posted: January 10, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Government
  • Salary Range: $3,365
  • Working Hours: 37.5