Clinical Operations Manager

Siloam Health

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Job Summary

Employment status: Regular Full-Time, Salaried, Exempt
Hours per week: 40
Reports to: Chief Operations Officer

Our Mission

Siloam Health’s mission is to share the love of Christ by serving those in need through health care. Our patients come from more than 80 countries and speak over 50 languages. Siloam’s approach to medical care provides a unique, interdisciplinary model of whole-person health care that addresses the physical, social, emotional, and spiritual determinants of health. Our staff is anchored by a multicultural primary care team that serves alongside roughly 300 volunteer interpreters, doctors, nurses, and other licensed medical specialists each year to provide comprehensive health care to Nashville’s most vulnerable.

Job Responsibilities

The Clinical Operations Manager is responsible for supporting and managing clinical operations at both Siloam Health locations in keeping with policies, goals, and objectives set by Siloam Health leadership.

• Collaborates with physician, nurse, and patient relations leadership to improve the patient experience and to support the manageability of workloads for staff
• Oversees and supports the work of four direct reports including the Referral Coordinator, the Refugee Clinic Coordinator, the Director of Patient Relations, and the Patient Assistance Coordinator
• Champions an ongoing patient engagement survey at both clinic locations annually to obtain meaningful patient feedback, with the goal of using the feedback to shape policies and protocols to improve the patient experience
• Analyzes, evaluates, and reports clinical performance and operations to identify and prioritize needs or gaps in quality of care, patient experience, and clinical operations by spearheading quality improvement and assurance projects
• Coordinates respiratory fit test assessments for N-95 masks for providers and maintains proper documentation
• Oversees maintenance, replacement, and implementation of medical equipment at both clinic locations
• Works with the scheduling team to ensure provider and clinic schedules are at a level to achieve identified benchmarks and quotas
• Manages and coordinates cost-effective contracts with vendors that provide clinical and facilities services, including biohazardous waste pickup, retinal screenings, alarm systems, facilities management company, etc., at both clinic locations
• Participates in preparing budgets for Siloam’s clinics annually, and manages expenses according to budget guidelines
• Serves as the organization’s OSHA Safety Coordinator and keeps the OSHA manual up-to-date, provides and documents annual training for the entire staff, categorizes positions into risk categories, maintains documentation of TB testing and Hep B vaccination status as necessary, and posts from 300A annually
• Helps the COO ensure that federal and state laws are followed in clinic operations, including but not limited to medical malpractice, CLIA, Title VI, Section 1557, and HIPAA
• Facilitates site-specific team meetings at Antioch

Qualifications

We value having an experienced team to support the clinic as it provides whole-person care for our patients. We are looking for someone who:

Education and Experience

• Bachelor’s Degree in a health-related field or three years of experience managing in a medical office 

Qualifications

• Passionate about Christian ministry to the underserved and in full agreement with
• Siloam’s mission and core values
• Willingness to serve persons who are from different cultures and faith beliefs
• Strong organizational skills
• Collaborative experience and strengths
• Ability to work under minimum supervision with strong initiative
• Proven record in making good decisions quickly and under pressure
• High level of computer literacy
• Flexible, open to change, and confident in trying new things
• Ability to work well in a team setting
• Adherence to OSHA and confidentiality requirements
• Familiarity with medical terminology is preferred
• Bilingual preferred (English/Spanish or English/Arabic) 
• Ability to communicate effectively with those from different cultural and linguistic backgrounds  

Special Conditions of Employment

• Willingness to receive the Hepatitis B vaccination or provide proof of previous immunization
• Initial TB screening upon hire

Additional Information

Benefits

How to Apply

Please visit our website at siloamhealth.org/careers to find the link to apply

Details

• Date Posted: June 25, 2024
• Type: Full-Time
• Job Function: Administrative
• Service Area: Health (Physical, Mental)
• Salary Range: $64,451.00 - $79,911.00
• Working Hours: 40 hrs/wk