Meet our 2022 Salute to Excellence Finalists!

Mercy Community Healthcare

Chronic Care Case Supervisor – RN

Mercy Community Healthcare


Job Summary

Mercy Community Healthcare has an opening for a Chronic Care Case Supervisor. We are looking for enthusiastic people with a passion for making a difference in the lives of those we serve in our community.

What is in it for You?

  • PTO – 3 weeks paid time off for all full-time employees.
  • Holidays – 10 paid holidays for all full-time employees.
  • Work-life balance – Regular working hours M-F 8am-5pm
  • Great benefits like Medical, Dental, Vision, and 401(k)
  • Work for a place with mission and purpose.
  • Work with great people around you.
  • Qualify for Federal Loan Repayment System Program through NurseCorps
  • Provide care for all who need it.
  • Make a difference in your community.

What Will You be Doing?

  • Responsible for overseeing the CCM nursing team and the CCM program. Ensuring patients are being outreached to monthly, billed correctly, and patient needs are being met through the CCM program.
  • Lead the area team in initiatives and improvements and serve as a resource for the team.
  • Manage staffing needs, including time off requests and daily needs.
  • Support the CCM team and take initiative towards staff development and participate in required competency training and continuing education.
  • Work with multi-disciplinary team providing targeted case management and access community resources to improve and support physical, mental, and social needs.
  • Ensure caseload for each nurse is up to date and list of patients enrolled in the CCM program is up to date, processing monthly reports on department performance.
  • Ensure CCM nursing staff is following guidelines and billing care plans appropriately.
  • Facilitate enrollment of eligible chronic care patients into the CCM program.
  • Serve as a contact for CCM patients and families to request services, healthcare needs, and assisting with social determinants of health.
  • Collaborate with the primary care provider to update care plans monthly, ensuring goals and needs of patients are being met. Billing for the care plan as appropriate.
  • Coordinate patient specialist appointments internally within Mercy and externally.
  • Advocate for needed services on behalf of patients, such as assistance with medication costs or transportation barriers while utilizing community resources with an awareness of the assistance Mercy offers.

What We Need from You:

  • Graduation from an accredited Registered Nurse (RN) program, Bachelors preferred.
  • Licensed in the state of Tennessee as an RN.
  • At least 5 years of nursing experience required.
  • At least 2 years of case management required.
  • Basic Life Support (BLS).
  • Computer skills required for EMR.
  • Maintains standards of professionalism of Mercy Community Healthcare.
  • Excellent verbal and written communications skills.

Mercy’s Mission: The mission of Mercy Community Healthcare is to reflect the love and compassion of Jesus Christ by providing excellent healthcare to ALL and support to their families. We provide care to the uninsured, underinsured and insured through pediatric and adult primary care, mental and behavioral health services, and care coordination.

The Chronic Care Case Supervisor is a key component to our patient experience at Mercy. Are you up for this great opportunity? Apply Today!!

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Job Responsibilities

Please see job summary.


Please see job summary.

Additional Information


Please see job summary.

How to Apply

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.


  • Date Posted: May 18, 2022
  • Type: Full-Time
  • Job Function: Clinician
  • Service Area: Health (Physical, Mental)