Chief Programs Officer

St. Luke's Community House

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Job Summary

Position Summary 

The Chief Programs Officer (CPO) serves as a member of the senior leadership team and collaboratively articulates, implements, and operationalizes the strategic vision, mission, and goals of the organization. The CPO ensures high-quality programming, quality assurance, efficiencies in procedure and practice, and adherence to the organization’s mission in all areas of the program functions. The CPO will work with government agencies and other nonprofits to provide effective solutions for youth, individuals, families, and seniors. The CPO will be viewed as a community leader who contributes their skill and talent to key groups and entities in the Middle Tennessee community, while simultaneously promoting St. Luke’s and its services.  

 

This position, reporting directly to the Chief Executive Officer (CEO), will play a key strategic role in focusing on organizational goals and structures required to meet and exceed objectives, helping to position the organization for continued stability, growth, and innovation. The CPO will collaborate closely with the senior leadership team, board members, government and community partners, and donors. The CPO must be motivated to foster a positive organizational culture, ensuring a professionally thriving workforce grounded in our values and commitment to diversity, equity, and inclusion (DEI) and trauma-informed, high-quality practices. 

Job Responsibilities

Relationships and Contacts 

Within the organization:  Initiates and maintains frequent and close working relationships with the Chief Executive Officer, Senior Team, Program Managers, and other St. Luke’s team members. 

Outside the organization:  Initiates and maintains frequent and close working relationships with clients, board members, community partners and other nonprofit organizations, as well as all other St. Luke’s supporters and constituents. 

 
Position Responsibilities 

Program Leadership & Strategy 

• Lead, manage, and inspire productive organizational programming with goal-based outcomes in line with the organization’s mission and strategic plan. 
• Collaborate with the CEO to engage the board in bringing the mission to action in board meetings, engagement efforts and other meaningful ways. Serve as the staff liaison to the program committee of the board. 
• Monitor programs to ensure performance targets (qualitative and quantitative) and compliance and contractual obligations are met. 
• Develop program budgets and monitor programmatic monthly financials in coordination with the CEO and Chief Financial Officer. 
• Work closely with Chief Development Officer to manage programmatic compliance with grants, and communicate regarding programming needs, deliverables, and grant reporting requirements. 
• Oversee utilization of Salesforce CRM to enhance reporting and insight (e.g., analyzing trends, creation of dashboards/data) to enable identification and recommendation of operational improvements and report programmatic successes. 

 

 

Staff Leadership 

• Serve as a member of the senior leadership team, fostering strong, cohesive partnerships across organization departments. 
• Oversee hiring of all team members within the program team and ensure supervising managers provide effective, high-quality training, development, supervision, and evaluation. 

Ensure organizational planning and alignment across teams and create and execute strategies to meet programmatic goals. 

Collaborate with Director of Human Resources to manage program staffing, administration, and human resources, including appropriate human resource documentation and plans. 

 
External Relations & Partnerships 

• Develop and cultivate external partnerships with stakeholders to harness resources and solve community issues through collaborative programming. 

Alongside the CEO, serve as a bridge-builder on relevant systems-building work, ensuring the organization is a key partner in sector-wide collaborations. 

Represent SLCH at local events, community gatherings, workshops, and trainings.

• Continuous learning and improvement by staying abreast of developments in early childhood education, case management, feeding programs and other initiatives to create true intergenerational change. 
• Ensure the program team is on track to fulfilling obligations to external partners and that partnerships are being executed with a high degree of excellence and professionalism. 

 

General Responsibilities  

• As a member of the senior management team, implement on a shared responsibility for the vision, mission, and culture of the organization, and be involved in strategic planning, evaluation, and professional development initiatives, as well as support fellow members of senior leadership in their perspective areas.  
• Uphold the confidentiality and professionalism expected of all staff and live the values of the organization: Community, Dignity, Respect, Integrity, Sustainability.  
• Adhere to the policies and procedures of St. Luke’s Community House.  
• Represent St. Luke’s in a consistent, persuasive, and professional manner.  
• Perform other duties as assigned. 

Qualifications

Minimum Requirements 

 

Education and Experience 

• Graduate degree in public administration, social work, early childhood education, or related field preferred.
• 5+ years leadership experience in non-profit organizations, including oversight of multiple human services programs and contracts related to social services. 
• High degree of experience in fiscal and grant management.  

 

Skill Competencies 

• Demonstrated track record working in nonprofit capacity building. 
• Courageous equity advocate who works collaboratively to establish and maintain a workplace valuing racial, cultural, gender, sexual orientation, and all other forms of diversity, while promoting equity in all facets of the work. 
• Exhibited cultural competence as it relates to community-based work. 
• Proven experience in program management of community-based human services. 
• Knowledge of early childhood education and state licensing requirements.  

 

Physical Requirements 

• While performing the duties of this job, the employee will be required to communicate with peers and the general public. 
• Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time. 
• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell. 
• Ability to move 40 pounds. 

Other Requirements 

Position requires a valid driver’s license, vehicle insurance and a clear driving record for the last three years. The candidate must be able to pass a drug test, have a clear background check and meet the Department of Human Services Requirements for the State of Tennessee.  

Additional Information

Benefits

How to Apply

To join our team, please email your resume to jobs@stlch.org, and please include salary expectations.

Details

• Date Posted: May 17, 2023
• Type: Full-Time
• Job Function: Executive Leadership
• Service Area: Children / Youth
• Salary Range: $90,000 to $100,000