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Crossroads Campus

Chief of Staff

Crossroads Campus


Job Summary

Do you have a desire to leverage your operations and strategic business expertise for greater community impact? Crossroads is seeking an experienced, energetic, visionary leader to successfully manage its social enterprise portfolio and overall organizational operations. The role will afford an entrepreneurial-minded and mission-driven individual the opportunity to support the growth of our existing social enterprise businesses and to help plan for the growth and expansion of additional social enterprises. Reporting to the CEO, the Chief of Staff (COS) supervises and provides strategic leadership to four managers of key social enterprises. The COS also works closely with the Director of Young Adult programs to ensure youth served in Crossroads programs have positive work experiences in the social enterprises delivering on a promise that Crossroads values and the principles of trauma-informed care are a part of workplace supervision and management. 

Job Responsibilities

Strategy & Business Development –

  • Manage the development and implementation of strategic and operational plans for each existing social enterprise.
  • Work with managers of business units to develop successful marketing, growth, and service delivery systems.

Operations & Finance

  • Build organizational capacity and lead day-to-day management of business operations
  • Identify operational efficiencies that drive quality improvement and profitability
  • Support organization-wide budget planning and forecasting, ensuring stability and growth – integrating separate business and program area budgets.
  • Ensure managers have knowledge of and can manage regulatory compliance for all operations

People & Organizational Management

  • Develop staffing models that balance efficiency and workforce development mission from a trauma-informed lens
  • Develop and implement internal communications systems and routines to ensure a growing staff working in two locations feels connected and engaged with the organization.
  • Lead training, supervision, and performance evaluation of team
  • Provide timely information and reports as needed, including updates on impact metrics and business development
  • Manage relationships with outside HR, payroll, and benefits providers.
  • Supervise accounting and finance contractors to ensure timely reporting and financial planning.

Marketing & External Communications

  • Partner with Crossroads’ development and marketing team to grow external awareness and expand the impact of the organization
  • Support and guide the development of marketing plans for each of Crossroad’s social enterprise businesses
  • Seek ways to creatively leverage social channels and relevant networks to increase awareness of Crossroads businesses


  • Demonstrated commitment to the mission of Crossroads
  • Minimum 8-10 years of relevant work experience in the private sector and/or public/non-profit sector
  • Bachelor’s degree required; Master’s or advanced management coursework preferred
  • Passion for equity, inclusion, and diversity is essential, with a demonstrated ability to transform such passion into action
  • Knowledge of and commitment to one or more of the following: animal welfare, youth development, trauma-informed care, and/or affordable housing
  • Track record of effectively leading and scaling an outcomes-based program
  • Proven ability to coach staff, manage, and develop high-performance teams, and set and achieve strategic objectives
  • Experience managing operations of complex non-profit service providers including budgeting, accounting, and human resources.
  • Ability to lift, push, and pull at least 50 lbs.

Additional Information


Full-time benefits offered.

How to Apply

Submit resume and cover letter to jobs@crossroadscampus.org

No phone calls. Applications are accepted until the job is filled.


  • Date Posted: June 21, 2024
  • Type: Full-Time
  • Job Function: Executive Leadership
  • Service Area: Animal Welfare
  • Salary Range: $80,000 - $110,000