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Legal Aid Society of Middle Tennessee and the Cumberlands

Bilingual Intake Specialist

Legal Aid Society of Middle Tennessee and the Cumberlands


Job Summary

Legal Aid Society has an immediate opening for a Bilingual Intake Specialist position in its Nashville office. The Bilingual Intake Specialist will complete intakes on potential Immigration and Family Law clients. This role will also provide case handling and case management assistance to lawyers. Some community outreach in immigrant communities may be required. The intake specialist will also provide interpretation services and address the special needs of immigrant victims of domestic violence in a culturally sensitive way.

This position is funded in part by, and in collaboration with, one or more grants. Personnel must adhere to goals and outcomes detailed in the grant contract. This position is funded for the duration of the grant and subsequent renewal may result in modification of job duties and responsibilities. Remote work potential after 90 days.

Who We Are Looking For:

  • Minimum High School diploma or GED.
  • Fluent in Spanish or Arabic.
  • Excellent interpersonal skills.
  • Effective oral and written communication skills, including client interviews and helping persons in crisis.
  • Must be sensitive and committed to providing high quality legal and advocacy services to low-income people, victims of domestic violence, elderly people and immigrant communities.
  • Must be a self-starter with an ability to multi-task and complete projects timely.
  • Must be detail oriented and have great organizational skills.
  • Basic proficiency in Windows and Microsoft Outlook, Word and Excel software
  • Prior employment or volunteer work with a law office, court, social service agency, or other related setting.

Job Responsibilities

  • Greet clients and visitors and answer inquiries.
  • Answer telephones, route calls, check general voice mail box, take messages.
  • Conduct initial intake interview and screen applicants for legal issue, conflicts of interest and eligibility.
  • Make referrals to private attorneys or other agencies as appropriate.
  • Maintain case files, retrieve files for case handlers and refile.
  • Run weekly case reports for case acceptance meeting and other reports.
  • Maintain community education brochures in lobby and in storage room.
  • Operate office machines.
  • Provide backup for other support staff, as needed.
  • Process US mail, including pick up, delivery of incoming mail and handling of outgoing mail.
  • Order supplies and maintain office equipment.
  • Provide general clerical support, such as legal typing, copying, filing, etc.
  • Comply with program policies and regulations of the Legal Services Corporation and other funders.
  • Comply with all applicable organizational, professional, and legal requirements for confidentiality.
  • Perform other duties as requested by the Executive Director, Managing Attorney, or supervisor.

Success Factors:

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons.
  • Treat clients, staff and the public with dignity and respect.
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds.
  • Demonstrate a personal sense of integrity.
  • Take ownership of projects and produce solid work products.
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience.
  • Address issues in a timely manner.
  • Use a high level of professionalism, diplomacy, and sound judgment.
  • Handle and prioritize multiple, competing demands.


  • High school diploma or GED.
  • Previous employment or volunteer work with a law office, court, social service agency, or other related setting.
  • Proficiency in use of office equipment (copiers, scanners, facsimile, postage machine, etc.).
  • Effective oral and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Basic proficiency in Windows and Microsoft Office (Outlook, Word and Excel).

Additional Information


  • Dental, Vision, Medical Insurance
  • Health Savings Account.
  • Life Insurance.
  • Disability Insurance.
  • Supplemental Life.
  • Cafeteria Plan.
  • 401 (k) options
  • Vacation Leave: Accrues at one day per month for first 2 years. Accrual rate increases based on years of service, up to 1.75 days per month
  • Sick Leave: Accrues at one day per month.
  • Free Days: 3 days per year. In first year, number of days based on hire date and subject to successfully completing 90 day probationary period.
  • Holidays: Nine paid holidays per year. New Year’s Day, Martin Luther King Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, and Christmas Day.
  • New Parental Leave: Forty days of paid parental leave following a birth or adoption, after completing one year ofemployment.

The information provided above is a brief description of the benefits provided to full-time LASemployees.These benefits are subject to change and do not represent a specific promise or offer.  This is only a summary and does not include certain exceptions or limitations that may be significant to some staff.  At the time of a job offer and during new employee orientation you will receive more detailed information about these benefits.

How to Apply

Email resume, and three references (with email addresses and phone numbers) in PDF format to our Hiring Manager at

Subject line should read: re: Nashville Bilingual Intake Specialist Position.


  • Date Posted: May 26, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Children / Youth
  • Start Date: 06/20/2022
  • Salary Range: $32,112 - 35,962
  • Working Hours: 40 hrs/wk; M-F, 8:00am - 4:30pm