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Nashville CARES

Associate Director of Medical Case Management

Nashville CARES


Job Summary

The Associate Director of Medical Case Management (ADMCM) provides leadership within medical case management teams and clinical services. Provides direct supervision of Coordinators within the Clinical Services department, ensuring delivery of high quality and effective case management and client services.  Oversees grant resources to include ensuring grant objectives are met. Provides input on program and service development of medical case management and clinical services, including training of new and existing staff to ensure ongoing quality of services. Provides clinical supervision of Clinical Services Coordinator(s).

Job Responsibilities

Primary Job Responsibilities:

  • Provides clinical and administrative supervision to Medical Case Management (MCM) and Clinical Services coordinators to include: clinical oversight, problem solving, skills building, and case review.
  • Monitors and reports on MCM and Clinical Services team(s) and individual service efficiency, creating and implementing tracking tools to ensure optimal and effective service delivery of MCM and Clinical Services to include documentation of services rendered.
  • Provides oversight and quality assurance of documentation to ensure grant requirements, services, and objectives are reported accurately and within agency and department standards.
  • Provides ongoing clinical and administrative supervisory support of the MCM and Clinical Services team including annual review per agency policy and procedure.
  • Provides input on and implementation of department policy and procedures.
  • Supports Director of Clinical Service (DCS) to develop and maintain MCM and Clinical Services program policy, procedure, and protocols consistent with established grant and/or professional standards of care.
  • Supports DCS to enhance/expand CARES MCM and Clinical Services system supports and service delivery models, programs, services, and resources providing both orientation and ongoing training.
  • Reports on service quality and improvements needed.
  • Assesses and monitors coordination of MCM and Clinical Services with community medical and social services providers.
  • Plan and facilitates Clinical treatment team staffing.
  • Participates in MCM, Clinical Services, and agency administrative planning groups/activities and department quality assurance activities.
  • Provides the full range of social work/MCM activities to include: Intake and Assessment, CARE Planning (develop, monitor, update and revise), Re-Assessment, Referral, Liaison/Brokering, Education and Advocacy.
  • Maintains work consistent with department/team quality assurance standards.


Required Qualifications/Skills:

  • Master degree in social work or related social service field
  • Minimum two years’ experience in social service program development or equivalent experience
  • Experience with grant, budget, and program management.
  • High level of proficiency with Microsoft Office software (Word, Excel)
  • Ability to work with sensitive information and maintain confidentiality
  • Strong Communications Skills: verbal, written and listening
  • Valid Tennessee Driver’s License, vehicle, and automobile liability insurance to facilitate local travel required for client/agency related business with frequent travel in the local communities

Preferred Qualifications/Skills:

  • Experience with HIV/AIDS, HOPWA, Ryan White
  • Demonstrated leadership skills gained through previous supervisory/management experience
  • Knowledge of the healthcare environment and community resources

Additional Information


Salary:  Competitive non-profit compensation 

Competitive Benefits Include: Medical, Dental, Vision, Life Insurance, 403b, generous paid time off policy (27 – 37 days per year based on accruals and length of service); 12 paid holidays and more.

Nashville CARES is committed to providing a diverse, equitable and inclusive environment for all members of our staff, volunteers, and clients. We respect equity and inclusivity for all people and do not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, or gender identity. We respect, value, and celebrate the unique attributes, characteristics and perspectives that make each person unique. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our communities.

The above information has been designed to indicate the general nature and level of work performed by an employee in this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.

How to Apply



  • Date Posted: July 27, 2021
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Health (Physical, Mental)
  • Working Hours: 40 hrs/wk