Martha O'Bryan Center
AmeriCorps VISTA – Intake Process Specialist
Martha O'Bryan Center
ABOUT THE MARTHA O’BRYAN CENTER
Martha O’Bryan Center (MOBC) is an anti-poverty non-profit organization with longstanding history and deep community roots, grounded in tradition and strengthened by innovation. Founded in 1894 when Miss O’Bryan organized the Gleaners Society at First Presbyterian Church to support impoverished North Nashville residents, Martha O’Bryan Center has operated from the heart of Cayce Place – Nashville’s most distressed community – since 1948. This is where we continue in service, partnering with Cayce Place families to open doors of hope and possibility, create a culture of attainment, and positively shape future generations. Martha O’Bryan Center serves 12,000 people annually with its programs in early learning, parent empowerment, youth development, adult education, food security, crisis counseling and public charter schools East End Prep and Explore! Community School.
Mission Statement: On a foundation of Christian faith, Martha O’Bryan Center empowers children, youth, and adults in poverty to transform their lives through work, education, employment, and fellowship.
AmeriCorps VISTA at the Martha O’Bryan Center
Since 2008, Martha O’Bryan Center has operated an AmeriCorps program, empowering members to serve alongside community residents to alleviate poverty in Nashville’s most distressed community. When you join AmeriCorps, you use your energy, ideals, and talents to help others. Plus, you’ll earn money for education, learn to be a leader, and gain real job skills. AmeriCorps is a national volunteer program that supports hundreds of service members across the country every year, providing a living allowance and other benefits while you give back to the community. Martha O’Bryan Center’s AmeriCorps VISTA team will help build the organizational capacity of the Martha O’Bryan Center to develop sustainable solutions to poverty in East Nashville.
Department: Clinical and Community Services
Reports to: Sr. Director of Clinical and Community Services
Location: The Martha O’Bryan Center
The VISTA for Intake Process Specialist will serve with community-facing staff, and Family Support Team leaders regarding family centered coaching. The VISTA will develop holistic intake and needs assessments for admission referrals to MOBC’s two-generational service delivery model. Key goals include refining the intake processes, assess customer satisfaction and help build an intake manual for future use. The VISTA will research all resources and services provided by MOBC and utilize that data to improve collaboration between programs. The VISTA will work closely with Community -Facing staff to develop informational multimedia products that summarizes MOBC’s mission and services of MOBC.
The requirements listed below are representative of the knowledge, skills, and/or abilities required.
EDUCATION AND EXPERIENCE:
- College degree, or currently in a degree program
- Leadership experience
The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.
KNOWLEDGE AND ABILITIES:
- Passion for working with people and developing meaningful relationships with team members and program participants.
- Ability to assess needs of program participants and make appropriate counseling and social service referrals.
- Strong leadership skills.
- Strong interpersonal skills; excellent teamwork skills.
- Excellent verbal and written communication skills.
- Maintains credibility through sincerity, honesty, and discretion.
- Strong organizational skills.
- Strong time management skills; uses time effectively; consistently meets deadlines.
- Maintains a high level of confidentiality regarding sensitive information.
- Documents regularly, thoroughly, accurately, and completely.
- High level of detail, accuracy, and attention to writing and communication.
- Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
- Passion for non-profit management and social service and community organization.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
OTHER SKILLS AND ABILITIES:
- Computer literate including familiarity with word processing, spreadsheet, database, and desk top publishing software, clerical skills, and written and oral communications skills.
- Proactive, independent problem-solving skills as it relates to the function, maintenance and use of computers and computer programs.
- Ability to set healthy social-emotional boundaries with supervisors, colleagues and clients.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Office setting with emphasis on research, needs assessment, and effective communication.
- Requires collaboration with team members in data analysis and programming strategy.
For full-time members, a living allowance of $13,312 for 52 weeks, and education award of $6,095 upon successful completion of service. Health insurance, cell phone reimbursement, and a Staff Assistance Program are also available to members, in addition to program training, professional development and recreational opportunities alongside a diverse and exceptional staff across the programs and schools at the Martha O’Bryan Center.
How to Apply
Apply online at http://www.marthaobryan.org/careers.
- Date Posted: May 18, 2020
- Type: VISTA / AmeriCorps
- Job Function: Programs and Service Delivery
- Service Area: Social / Human Services