Admissions/Intake Coordinator

The Next Door

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Job Summary

Mission:     

The Next Door provides a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.

Summary:

The Admissions/Intake Coordinator will oversee day-to-day tasks of screening, assessment, and completion of admissions processes for all levels of care in the treatment facility as well as provide oversight and direction to the Admissions team.

Job Responsibilities

Primary Responsibilities and Duties include the following:

• Provide oversight and direction to admissions team.
• Lead the team to retrieve admissions-related phone calls and be responsible for returning these calls in a timely manner, but not ore than 24 hours after the call has been received by TND.
• Lead the department to meet established monthly admissions goals by ensuring timely responses to calls and exceptional customer service.
• Serve as internal support to Business Development team and delegates referrals to team for expedited admissions.
• Act as an advocate to remove all barriers to admission by escalating denials or financial issues to senior leadership team.
• Communicate with referral sources when needed to develop trust and build long-term relationships.
• Utilize other key team members when encountering barriers to assist the intake process.
• Utilizes appropriate bonding techniques to establish rapport and build relationship throughout the screening call.
• Qualifies the callers’ ability to private pay or utilizing their insurance of available grant to cover the cost of treatment.
• Ensure the admissions process is followed and runs at peak efficiency to provide best client care as quickly as possible.
• Work collaboratively with the Clinical staff, Utilization Review staff, Medical staff, Operations staff and Clinical Associates to provide best patient care.
• Assure information is communicated effectively internally as well as externally to clients, families and referral sources as needed.
• Manage the TND waitlist by prioritizing clients when needed.
• Ensure timely and professional documentation in accordance with TND Inc. policy, professional code of ethics and as determined by grants, TDMHSAS licensure, CARF and other requirements.
• Follow program and agency guidelines including demonstrating honesty and willingness to listen to patient issues and act responsibly.
• Provide feedback to leadership including identifying opportunities for additional or improved services to meet customer needs.
• Serve as admissions back-up for calls, phone assessments, intake assessments and pre-certifications when needed.
• Communicate/coordinate staff schedules and reviewing staffing needs to appropriate staff time off.
• Responsible for reporting and summarizing each day’s admissions functions and verifying accuracy of all admissions team member’s work on a day to day basis.
• Attend TND staff meetings as required.
• Additional responsibilities as assigned.

Qualifications

Education and Experience:

Bachelor’s degree required.  Master’s degree preferred. At least one year of experience working with women in addiction, mental health and/or incarceration settings required. At least 2 years supervisory experience.

Knowledge, Skills, And Abilities:

• Demonstrates a broad base of knowledge in psychiatric and addiction treatment and administration.
• Demonstrates ability to clearly and succinctly communicate both verbally and in writing; can get messages across that have the desired effect.
• Demonstrates ability to remain calm under pressure; is not knocked off balance by frequent change, delays, or unexpected events.
• Demonstrates drive for results; steadfastly pushes self and others; consistently meets and/or exceeds goals.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Demonstrates a working knowledge of current and possible future policies, practices, trends, and developments affecting the industry; knows the competition.
• Must be able to relate well to all kinds of people, both inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.
• Ability to exercise good judgment and apply common sense understanding to carry out instructions furnished in written or verbal form.

Other Requirements:

1. Possess proficient computer skills including but not limited to Microsoft Teams, Outlook, Word, Excel, and PowerPoint.
2. Valid Driver’s license.

All Employees will adhere to the following professional standards:

• Honor the agency mission:  The Next Door provides a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.
• Actively contribute to the Purpose:  We exist to empower women for lifetime recovery.
• Consistently treat residents and co-workers with the utmost respect.
• Keep ALL information regarding staff, residents, diagnosis, group information, etc. confidential, at all times.
• Model ethical and professional behavior at all times.
• Participate in ongoing meetings and trainings as required by the leadership of The Next Door.
• Be creative and assist leadership with ideas for improving the overall quality of the services and environment for the residents of The Next Door.
• Encourage and live the core values of The Next Door, Inc., at all times. 
  • Love ~ We demonstrate what love looks like, so our women learn to love others in healthy ways and love themselves.
  • Faith ~ We welcome all people, and all will be cared for with Christ-centered principles.
  • Hope ~ We believe hope is within reach for all women.
  • Wholeness ~ God has a plan and purpose for a woman’s life and that is abundantly good.  She does not have to be defined by her past decisions.  God loves.  God forgives.  Every woman can be whole and complete.
  • Community ~ We are building a healthy community in which our women are contributing members of society.  We need one another.  We care for one another.  We will teach our women how to build their own healthy community.
  • Respect ~ We believe each woman deserves respect from us and from each other.  We believe each woman can learn to respect herself and others.
  • Encouragement ~ We believe that our words and actions should build one another up.  We inspire one another with love and good deeds.

Additional Information

Benefits

How to Apply

Visit www.thenextdoor.org to submit your application and resume.

Details

• Date Posted: June 25, 2021
• Type: Full-Time
• Job Function: Other
• Service Area: Health (Physical, Mental)
• Working Hours: 40 hrs/wk