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TN Voices

Administrative Assistant/Referral Coordinator

TN Voices


Job Summary

Skills & Knowledge Required:

  • Excellent collaboration, exemplary customer service, and time management skills.
  • Proven ability to train and provide leadership.
  • Strong written and verbal communication skills
  • Demonstrated ability to work independently and efficiently.
  • Strong computer and organizational skills.
  • Proficient in Microsoft Office.
  • Proven ability to implement procedures and problem solve.
  • Sound, rapid decision making and consulting skills.
  • Ability to travel.

Job Responsibilities

Duties & Responsibilities/Principal Activities:

  • Provides information, referrals, advocacy, and support to inquirers who contact the agency via telephone, email, or internet.
  • Completes intake and documents contacts in Qualifacts Point of Entry database.
  • Ensures callers are linked to resources and information necessary to address needs either directly or through referral to TNV programs.
  • Disseminates resources and other informational documents to inquirers.
  • Gathers pertinent documents (IEPs; Release of Information, Permanency Plans, reports) as may be required for service delivery.
  • Distributes, maintains monthly satisfaction surveys and survey monkey questionnaire, and runs monthly and quarterly reporting on surveys.
  • Coordinates with staff and assists with scheduling service visits and collecting payment for services as applicable.
  • Assist with gathering information and processing the release of medical records.
  • Ensure proper front desk coverage, answering phone calls and greeting guests.
  • Responsible for implementing and assuring building maintenance/needs are met.
  • Oversees and assures timely and accurate ordering of supplies.
  • Responsible for making travel reservations and coordination of accommodations.
  • Maintain an inventory of all non-technical assets.
  • Provide direct service delivery as assigned.
  • Implementation of designated projects to support clerical/facilities improvements.
  • Monitors and disseminates correspondence received via email, fax, or postal service.
  • Assists with social marketing and website maintenance.
  • Provide general administrative and clerical support to remote office administrative staff when necessary.
  • Provide assistance to Leadership Team as needed.
  • Ensure that we conform to CARF standards applicable to the services provided.
  • Other duties and/or tasks as assigned.
  • Requires a valid driver’s license and proof of current auto insurance.


Qualifications: High school diploma or equivalent. Bachelors or Associate degree in social or behavioral science or closely related field strongly preferred. Non-profit organization experience and work history within child serving systems preferred.  Three years customer service preferred.

Additional Information


A career at TN Voices offers a motivating and team player environment with a comprehensive benefits package for full-time employees including Health, Dental, Vision, Company Paid Life Insurance, 403b plan with match and supplemental benefits options – in addition to thirteen (13) paid holidays and a generous PTO accrual system.

How to Apply

Email resume to Blair Chapman at bchapman@tnvoices.org.


  • Date Posted: April 30, 2021
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Social / Human Services
  • Start Date: 05/14/2021
  • Working Hours: 40 hrs/wk; M-F, 8:00am - 4:30pm