Administrative Assistant/Referral Coordinator

TN Voices

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Job Summary

Skills & Knowledge Required:

• Excellent collaboration, exemplary customer service, and time management skills.
• Proven ability to train and provide leadership.
• Strong written and verbal communication skills
• Demonstrated ability to work independently and efficiently.
• Strong computer and organizational skills.
• Proficient in Microsoft Office.
• Proven ability to implement procedures and problem solve.
• Sound, rapid decision making and consulting skills.
• Ability to travel.

Job Responsibilities

Duties & Responsibilities/Principal Activities:

• Provides information, referrals, advocacy, and support to inquirers who contact the agency via telephone, email, or internet.
• Completes intake and documents contacts in Qualifacts Point of Entry database.
• Ensures callers are linked to resources and information necessary to address needs either directly or through referral to TNV programs.
• Disseminates resources and other informational documents to inquirers.
• Gathers pertinent documents (IEPs; Release of Information, Permanency Plans, reports) as may be required for service delivery.
• Distributes, maintains monthly satisfaction surveys and survey monkey questionnaire, and runs monthly and quarterly reporting on surveys.
• Coordinates with staff and assists with scheduling service visits and collecting payment for services as applicable.
• Assist with gathering information and processing the release of medical records.
• Ensure proper front desk coverage, answering phone calls and greeting guests.
• Responsible for implementing and assuring building maintenance/needs are met.
• Oversees and assures timely and accurate ordering of supplies.
• Responsible for making travel reservations and coordination of accommodations.
• Maintain an inventory of all non-technical assets.
• Provide direct service delivery as assigned.
• Implementation of designated projects to support clerical/facilities improvements.
• Monitors and disseminates correspondence received via email, fax, or postal service.
• Assists with social marketing and website maintenance.
• Provide general administrative and clerical support to remote office administrative staff when necessary.
• Provide assistance to Leadership Team as needed.
• Ensure that we conform to CARF standards applicable to the services provided.
• Other duties and/or tasks as assigned.
• Requires a valid driver’s license and proof of current auto insurance.

Qualifications

Qualifications: High school diploma or equivalent. Bachelors or Associate degree in social or behavioral science or closely related field strongly preferred. Non-profit organization experience and work history within child serving systems preferred.  Three years customer service preferred.

Additional Information

Benefits

How to Apply

Email resume to Blair Chapman at bchapman@tnvoices.org.

Details

• Date Posted: April 30, 2021
• Type: Full-Time
• Job Function: Administrative
• Service Area: Social / Human Services
• Start Date: 05/14/2021
• Working Hours: 40 hrs/wk; M-F, 8:00am - 4:30pm