TN Performing Arts Center Mgmt
Helpdesk Technician
TN Performing Arts Center Mgmt
Job Summary
Overview:
The Helpdesk Technician primary responsibility is assisting the IT Operations Manager and IT Architect with management, maintenance and provision of a stable, secure and highly available computer network, communications system and building display computer systems.
Job Responsibilities
Responsibilities:
- Answers staff questions in person, via phone and via email on all company supported applications and hardware.
- Troubleshoots telephone, computer, application, and printer problems.
- Determines source of computer problems (hardware, software, user access, etc.) and advises staff on appropriate action.
- Serves as a primary liaison between staff and the IT department to help resolve issues.
- Assists in monitoring company’s MDM & Dell SecureWorks product for threats and maintains accurate database of machines.
- Using and updating the Center’s IT help desk system, provides documents and resolutions for future reference.
- Keeps accurate and current IT work orders with notations about current status and detailed resolutions when closed.
- Oversees performance and maintenance of the Center’s printers and copiers.
- Establishes and maintains user accounts, profiles, file sharing, access privileges and security.
- Assists IT staff in maintenance of backup system and regular testing.
- Cabling and terminations to provide data/phone drops to specified locations.
- Maintains an up-to-date inventory of computer hardware and software.
- Participates in a rotating on-call schedule.
- Assists IT staff with the configuration and deployment of infrastructure and user-based equipment, such as laptops/desktops/switches/servers/wireless APs.
The above listed duties are not all-inclusive. This position is expected to perform other work-related duties as assigned even though they may not be considered primary duties.
Qualifications
- Associate’s/Bachelor’s degree in computer science or related field, CompTIA A+ certification preferred and/or 2(+) years of tiered helpdesk experience.
- Experience supporting Microsoft Windows10, Office 2016 and Microsoft 365 (preferably including experience with Microsoft Endpoint Management & Azure AD).
- Experience supporting Dell servers, desktops and notebooks helpful.
- Familiarity with concepts of networking and routing.
- Familiarity and experience with helpdesk ticket tracking.
Additional Information
Benefits
Medical, Vision, Dental, Life Insurance, Disability, 401K, Paid time off
How to Apply
Please go to our website:
Careers at TPAC | Tennessee Performing Arts Center®
Details
- Date Posted: June 1, 2021
- Type: Full-Time
- Job Function: Information Technology
- Service Area: Arts / Culture