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Office of Family Safety- Metro Nashville

High Risk Case Manager

Office of Family Safety- Metro Nashville


Job Summary

This is a non-Civil Service position in the Office of Family Safety and will provide case management to individuals and/or families who are victims of interpersonal personal violence to meet various needs.

Job Responsibilities

Typical Duties
  • Provide comprehensive trauma-informed case management services to victims served by the Family Safety Center.
  • Pre-screen referred individuals to assess applicability for the program.
  • Determine needs and formulate weekly and monthly case plans to address needs.
  • Manage client intakes, session documentation, and assessments.
  • Monitor clients’ progress toward client-centered goals.
  • Advocate and refer clients to a variety of community resources.
  • Work with a multi-disciplinary team to update and monitor client progress.
  • Facilitate effective communication with service providers and clients.
  • Identify and facilitate meaningful community partnerships with relevant providers.
  • Provide weekly community-based client meetings.
  • Provide support for clients for legal proceedings, as needed.
  • Perform program evaluation and need analysis studies in order to identify programmatic needs.
  • Input and manage client files and data in a timely manner.
  • Provide information for quarterly grant reporting.
  • Engage in ongoing client meetings and training, as required.
  • Comply with Metro Nashville Ethical Standards and the Office of Family Safety’s direct service provision guidelines.
  • Other duties as assigned.
  • Provide case management services to clients in approved community locations.


Minimum Qualifications
  • Bachelors’ Degree from an accredited college or university
  • Understanding of interpersonal violence (human trafficking, domestic violence, sexual assault, elder abuse, stalking, and child abuse)
  • Demonstrated ability to work with individuals who have experienced abuse.
  • Demonstrated ability and willingness to engage in positive collaborations with partners
  • Demonstrated skills and knowledge in facilitating a trauma-informed environment
  • Ability to recognize and maintain appropriate boundaries
  • Ability to maintain confidentially
  • Excellent communication and interpersonal skills
  • Experience with data entry and grant reporting
  • Reliable Transportation


Preferred Experience, Knowledge, Skills, and Abilities
  • Masters’ Degree in related field
  • Access to flexible means of transportation
  • Problem solver; highly efficient; detail-oriented
  • Previous experience working with victims of interpersonal violence (human trafficking, domestic violence, sexual assault, elder abuse, stalking, and child abuse)
  • Experience collaborating with multidisciplinary teams
  • Fluency in another language, preferably Spanish

Additional Information


Full-time, Civil Service positions –
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year

Public Safety – Sworn and Civilian positions –
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year

Part-time, Non Civil Service positions – Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions – contact hiring department for benefits information

Seasonal/Temporary positions – no benefits offered.

How to Apply

Candidates must submit in the attachment section a cover letter, resume, and a 1 page writing sample on trauma-informed service provision for victims/survivors of interpersonal violence.  
Applications that do not include these required attachments will not be able to be considered.

Candidates with accreditations earned in a foreign institute are encouraged to apply.
Note:  Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Requests for ADA accommodation for the recruitment process should be directed to 615-862-6640.


  • Date Posted: September 2, 2022
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Government
  • Start Date: 09/30/2022
  • Salary Range: 45,000
  • Working Hours: 40 hours/wk M-F 8:00am-4:30pm